Foundever reviews

3.9

77% would recommend to a friend

(19,139 total reviews)
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Laurent Uberti

83% approve of CEO

71% positive business outlook

Foundever has an employee rating of 3.9 out of 5 stars, based on 19,139 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

19K reviews
2.0
Aug 2, 2010
Recommend
CEO approval
Business Outlook

Pros

If you were in the Premium Brands department, the guidelines for out-of-warranty assistance were looser, so you had more "satisfied callers."

Cons

We were supposed to "deliver the no" and yet make sure that the customer was "completely satisfied." Imagine if your Cadillac's transmission failed at 53k, and since you bought the vehicle used the manufacturer and dealer would not help pay for the repair because the warranty ended at 50k.

1.0
Aug 2, 2010

Why would someone work here?

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I suppose to be fair and put something in this box, Sitel is a friendly and laid back place to work and offers paid training and monthly bonuses.

Cons

Oh where do I start. First, it's a call center, that means long days of just sitting talking on the phone using scripted language with callers who don't care what they are being told. I have worked in other call centers before but never before have I been paid so little and have been expected to meet so many goals. I answer calls for three different departments for the client, each with different ways of handeling the call and penalties for not handeling that call type in the prescribed manner. The place is geared more toward handeling phone calls, as many and as frequently as possible, than helping the callers.

3.0
Jun 4, 2010
Recommend
CEO approval
Business Outlook

Pros

Extensive paid training, decent benefits after 90 days, casual environment, meet plenty of new people. Many opportunities for bonuses. Got regular in depth feedback on performance.

Cons

The pay is terrible. You start at barely above minimun wage, for a job that other call centers pay $12/hr+. We were expected to be tech support specialists but barely get paid more than people flipping burgers. You will have to work weekends or evenings at least in the beginning.

Viewing 19117 - 19119 of 19,139 Reviews

Glassdoor has 24,563 Foundever reviews submitted anonymously by Foundever employees. Read employee reviews and ratings on Glassdoor to decide if Foundever is right for you.