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      Foundever

      Engaged Employer

      Foundever reviews

      3.9

      78% would recommend to a friend

      (19,209 total reviews)
      avatar

      Laurent Uberti

      84% approve of CEO

      71% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.0

      Culture & values

      3.9

      Work/Life balance

      3.9

      Career opportunities

      3.8

      Senior management

      3.7

      Compensation and benefits

      Foundever has an employee rating of 3.9 out of 5 stars, based on 19,209 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      3.0
      Aug 26, 2008

      SiTEL has lots of promise but needs better management

      programmer manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fast moving environment. Exciting changes that drive the company foward. Great team to work with and plenty of opportunity to move around the world. Every day there is somenthing new happening and while I worked at Sitel there were many very big changes that drove the business foward. The offshoring business had just opened up and there was many new projects coming on line to support the new offshore business . This meant that there were many new opportunities for overseas travel to India and the Philipinnes on a very regular basis.

      Cons

      Low pay, poor HR department and poor performance management culture that does not give you objectives or reward good performance. Random promotion prospects.

      avatar
      Foundever Response
      6y
      We appreciate your feedback and thank you for taking the time to log in and write your review. Since your departure, we have implemented many positive changes to the business as a result of ongoing feedback from our employees, including changes to reward and recognition across the UK.
      1.0
      Jun 19, 2008

      Sitel equates to Shithell

      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      none, but I need the job. The common people, the agents, are nice and friendly. Mostly the customers are nice. It's inbound work and no sales. The desk I'm on now has incentives for number of appointments booked, while other departments have incentives for system useage. etc. During sporting events, olympics, wimbledon and football we're allowed to watch them on the proxima screens and during breaks there are p.c.'s in the canteen for internet use.

      Cons

      crap canteen facilities, change in campaigns at the drop of a hat, mamnagement out for themselves and their friends, no repect from upper management, repairs not carried out to machines and buildings till some one is hurt.

      avatar
      Foundever Response
      6y
      We're sorry to hear that you didn't enjoy your employment with us here at Sitel. We have since made positive changes across the business following on from ongoing employee feedback. In regards to your advice for management, one of the positive changes we have now implemented includes 'Walking Management' sessions.
      Viewing 259 - 261 of 19,209 Reviews
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      Glassdoor has 24,647 Foundever reviews submitted anonymously by Foundever employees. Read employee reviews and ratings on Glassdoor to decide if Foundever is right for you.