Foundever reviews

3.9

78% would recommend to a friend

(19,197 total reviews)
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Laurent Uberti

84% approve of CEO

71% positive business outlook

Foundever has an employee rating of 3.9 out of 5 stars, based on 19,197 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

19K reviews
1.0
Nov 7, 2012
Recommend
CEO approval
Business Outlook

Pros

No pros I can think of

Cons

Mandatory overtime even when you have another job. Constantly changing bonus plan, starting from high, now no bonuses. Freeze pay rate, no performance raises after 2 years. People have been at same rate of pay if they work 5 years. Worried too much about handle time and after call work than doing what is right for customer.

2.0
Oct 2, 2012
Recommend
CEO approval
Business Outlook

Pros

Great co-workers, management works with school schedules...sometimes.

Cons

Depending on the campaign your on your experience will vary, working for a cell phone company it was horrible, desk sharing, management not being knowledgeable on anything pertaining to the campaign, if you ask a question their response is "well you've been on the phone longer than i've been a supervisor so you should know how to find the answer", and we are severely understaffed, and it's blatantly obvious by the amount of calls are in waiting (over 200/day) on a 10 hour shift. Not worth the poor pay rate in which I'm currently capped off from.

1.0
Feb 4, 2012
Recommend
CEO approval
Business Outlook

Pros

Sitel, and in turn Clientlogic, were at one time great companies to work for. After the merger both companies have benefited. The work atmosphere with in Sitel is often tolerable.

Cons

Sitel is beginning to faulter. The compnay is unstable. Many Sitel sites are half or more empty and will be closed at some point in the future. Sites that are successful and have plenty of work are over staffed, with unrealistic promises being made to clients, to ring every last penny out. It would appear that Sitel corporate management in Nashville is attempting to milk the company for every last bit of profit before the compnay is broken up or declares bankruptcy.

Viewing 256 - 258 of 19,197 Reviews

Glassdoor has 24,636 Foundever reviews submitted anonymously by Foundever employees. Read employee reviews and ratings on Glassdoor to decide if Foundever is right for you.