Gensler reviews

3.6

66% would recommend to a friend

(2,471 total reviews)
avatar

Elizabeth Brink, Jordan Goldstein, Andy Cohen, and Diane Hoskins

80% approve of CEO

56% positive business outlook

Gensler has an employee rating of 3.6 out of 5 stars, based on 2,471 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gensler employee rating is in line with the average (within 1 standard deviation) for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Reviews by job title

2K reviews
1.0
Dec 12, 2024

Avoid!

Recommend
CEO approval
Business Outlook

Pros

Decent resources, though few people actually use them. Pay rate is compatible but not over the top. Brilliant coworkers; most of whom that are committed and competent feel trapped.

Cons

The company at its best is mediocre. The work in general is poorly managed and executed while their market rates are high compared with other firms. Big name, good facade but an empty bubble. If you are an experienced senior, you would be shocked on day one how overrated this firm is and probably day two, would plan your exit. I saw many left from different offices in the west coast - myself included- either for better placements or for sabbatical to just decompress and recover from Gensler trauma. Quality of work? Majority of the projects are low-budget, design-build projects of developers, general contractors, and construction management companies that either partner with them or hire Gensler as a design consultant- meaning the firm is not prime on those projects most of the times. The main decision makers are outside of the firm pushing for their agenda. So you would be a coordinator and a drafting tool at its best- not an actual designer or architect. If you really want to practice and have a real career, stay away from this firm. Also Gensler is not suitable for architects in general. Except for a handful of decent architectural projects, most of them are interior design or renovation. Architects are reduced to only provide documentation sets with insane schedules and deal with permit processes. Poor leadership firmwide. Most people at managerial levels and up to the CEO level are clueless and incompetent. They keep speaking to the crowd about their non-existent accomplishments and firm achievements- usually tossed into a word salad of trendy concepts (or checkmarks) like inclusivity, diversity, design excellence, synergy and so on- as if they are talking to two year olds. Yaaaaawn! Most of them don’t realize how ‘out-of-touch’ and ‘out-of-reach’ they are. They might speak with you and smile at you but in reality, they are not there. Only collect their pay and bonus checks and probably feel good inside, they are not you. A handful of them who are somewhat accomplished either don’t care or drink the Kool-Aid because they also like them some fat paychecks. Are employees’ work and their presence valued? NAH! Unless you are a favourite- then even your ineptitudes and screw-ups are celebrated. Looking back, my most joyful moments were the December appointments for people who got promoted. A free red carpet show with a favoured bunch up on the stage and acting like Hollywood celebs. They tap each other on the shoulder for getting a bigger piece of the pie while the rest of the honest and hardworking employees who actually do the work, are supposed to cheer for them while getting only the crumbles. Recognition and career growth is an absolute joke in Gensler. Culture? A typical boring corporate. Nothing exciting there. People barely speak with each other. Either too burned out or too bored- just biding their time until a better opportunity comes up.

avatar
Gensler Response
1y
We appreciate your feedback and will share your comments with leadership.
1.0
Dec 8, 2024

Would not recommend, not a good culture

Recommend
CEO approval
Business Outlook

Pros

Working in high profile projects and a modicum of respect from people who are in the industry, access to tools and software. Coffee in the office.

Cons

Management does not actually care about what employees have to say. Teams have been asking for a return to hybrid schedules for at least a year and management willfully ignores it because they feel they can't trust people to do their work without visibly being able to see them doing it - despite being proven wrong time and time again by high performing teams. It seems the quality of your work does not matter when compared to performative work, they care about you looking busy and happy rather than you actually being busy with fulfilling work and actually happy with what you are doing and who you are surrounded with. There is a huge gossip culture, people are always talking behind team members' backs and complaining. There are huge in and out groups and people do not make an active effort to include younger team members in their group, but then complain that they are not integrated. Been discriminated against for having disabilities and have seen the same happen to others. High turnover rate. All in all it is a very isolating environment where management claims to care about employees' needs, but seldom acts on it. I would not recommend to a colleague.

avatar
Gensler Response
1y
Thanks for the feedback. We treat workplace concerns seriously and address them in accordance with our internal policies and procedures. We have multiple channels for reporting issues and we train and encourage our team members to use them. Encouraging everyone to ask questions and provide honest feedback is critical to supporting our culture and our values of integrity, trust and mutual respect. We appreciate your feedback and would forward to your leadership team; however, you have not identified the office location in which you work.
1.0
Jun 18, 2020
Recommend
CEO approval
Business Outlook

Pros

Great Benefits. Weekends off allows one to not be forced to listen to the tomfoolery, obnoxious, and undesired banter of massive egos filling the office. The Managing Principal knows what it takes to create and run a successful office - The con to this is that he has been taken away from operations and focusses mainly on client acquisition and pursuits.

Cons

Team members with a history of success and great ideas were constantly met with an incredible amount of baseless scrutiny and aggressive behavior. This was very odd to witness. In my opinion and the opinion of other team members: Extremely poor management. A complete lack of understanding of staffing and what resources it takes to successfully complete a task. Projects were CONSTANTLY over-staffed, or we had zero help. The directives were taken out of the hands of our Project Managers, and studio leadership decided what they felt was appropriate. The team was always dumbfounded by the mismanagement of hours allocated to our projects. Although the emphasis is on "team," certain studio directors had a history of instead placing blame on others within a team. This didn't lead to a healthy team chemistry. Very few wanted to be a part of a team led by certain studio directors. I also witnessed constantly aggressive behavior towards multiple extremely well qualified and well respected team members, designers, and PMs by multiple studio directors and some principals (never the Managing Principal). The team members and PMs were proven to be correct in their stance on certain matters, yet the studio directors were wrong: proven wrong - not assumed. But this only seemed to make matters worse for the team members or PMs and made things uncomfortable for the team. Incredibly disappointing designs; plethora of egos abound and a "big fish, small pond" mentality seem to permeate the office, upper management, and some principals. The designers with the highest level of skill are those that remain the quietest; therefore those with the least amount of skill bellow about like mad. It was always my opinion, that most upper management exhibited a surprising level of childish behavior and a lack of knowledge within their discipline. I found that not all, but most, use "big words" and can not back up their own positions. Firm leadership is great at telling stories. But the facts of stories change each year, and this makes one wonder if they are ever being told the truth. The office felt like a popularity contest. Very uncomfortable to try and fit in. Energy should be spent on creating the best project possible for Art Gensler and the clients; not wasted on office politics... Again, not the Austin I know of. It was my opinion that the most talented of peers would often go unrecognized or stifled by Studio leadership and/or Management; and no one understands why this is the case. It would instead be nice to know that you are in an environment in which ideas and "good" talents - not "self-proclaimed" talents - are supported by upper management. I found this behavior to be bizarre and unsettling. "Who cares...That's not my problem..." These were the sad yet exact words of some studio leaders and management personnel that would employ useless finger-pointing as a means to place blame on other team members. I witnessed Project Managers constantly being met with harsh, unfounded, and blatantly inaccurate criticism by Studio Directors/Upper Management and felt that PMs really couldn't do their job as efficiently as possible. (as per past experience with other firms) I always felt trapped between doing right by the client and Art Gensler, and doing what the studio directors were telling the team to do - not what the team "should" do, which of course is to find an acceptable, efficient architectural resolution to exceed expectations of the client.

avatar
Gensler Response
5y
Thanks for taking the time to share feedback on your experience at Gensler. We appreciate your candor and consider all the feedback we receive. Providing honest feedback is critical to supporting our culture and our values of integrity, trust and mutual respect. We appreciate your feedback and will share your comments with the firm’s leadership.
Viewing 34 - 36 of 2,471 Reviews

Glassdoor has 2,835 Gensler reviews submitted anonymously by Gensler employees. Read employee reviews and ratings on Glassdoor to decide if Gensler is right for you.