Does Global Response pay their employees well?

According to anonymously submitted Glassdoor reviews, Global Response employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at Global Response. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Global Response?

40% of Global Response employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Global Response 2.9 out of 5 for work life balance, 2.8 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at Global Response?

Customer Service Representative (68) , Brand Specialist (23) , Customer Service Representative (CSR) (6) , Brand Care Specialist (5) , Supervisor (5) , Call Center Agent (4) , Customer Service Agent (4) , Customer Service Supervisor (4) , Call Center Representative (3) , Customer Service (3) , Account Manager (2) , Case Manager (2) , Human Resources (2) , Online Chat/Email Representative (2) , Project Manager (2)

What are the pros of working at Global Response according to real employee reviews?

"Flexible and work from home" ((in 16 reviews)); "Nice people and good hours." ((in 12 reviews)); "There are great benefits, an open door policy for concerns, thorough organization, and the knowledge that you are part of an important team." ((in 11 reviews)); "Coworkers are friendly and welcoming." ((in 9 reviews)); "Flexible hours and quarterly activities." ((in 6 reviews))

What are the cons of working at Global Response according to real employee reviews?

"Bad management" ((in 21 reviews)); "Low pay needs to communicate with agents better" ((in 19 reviews)); "Absolutely abysmal training to new hires, or no training to speak of." ((in 6 reviews)); "Not even the managers nor supervisors are helpful regarding this matter." ((in 4 reviews)); "Honestly everything is a con, beginning with the measly pay rate and ending with the immature attitudes of lower and upper management as well as the multiple pest issues." ((in 4 reviews))

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Global Response

Part of Connexus Resource Group

Global Response reviews

Compare reviews

2.7

40% would recommend to a friend

(263 total reviews)

Wendy Shooster

46% approve of CEO

30% positive business outlook

Ratings by category

3.5

Diversity & inclusion

2.9

Work/Life balance

2.8

Culture & values

2.6

Senior management

2.5

Career opportunities

2.4

Compensation and benefits

Global Response has an employee rating of 2.7 out of 5 stars, based on 263 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Global Response employee rating is 24% below average for employers within the Telecomunicaciones industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

263 reviews

4.0

Mar 6, 2017

Customer Service Representative

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The project I was involved with did not involve speaking to Customers. I was blessed with friendly co-workers. Most of the Team Leads I had were very helpful and professional. I would like to give a shout out to my Manager for her patience, understanding, and professionalism. Also, vacation is generally approved with advanced notice. The pay was decent considering the scope of the project.

Cons

You start out as a temp and the time can vary. I had one Team Lead that was rude and unprofessional. Some of the inquiries I received from Customers were not easy. Also, you had to be able to interpret carefully what the Customer is trying to say, since some of the inquiries I had were littered with bad spelling and grammar. The project eventually got off-shored to the Philippines.

Global Response Response

We appreciate the time you took to provide the feedback.

4.0

Jun 6, 2016

Wonderful Call Center

Brand care specialist team lead

Recommend

CEO approval

Business Outlook

Pros

Flexible hours, Most accounts are inbound calls only, supervisors are always available, always able to work overtime if you need the hours

Cons

Open 24/7 so you may be required to work weekends and holidays

Global Response Response

We appreciate the time you took to provide the feedback.

1.0

Oct 28, 2015

Skater Dresses

Telephone service representative

Recommend

CEO approval

Business Outlook

Pros

Great Eccom Online customer service experience.

Cons

Poor Management and no development in some departments.

Viewing 37 - 39 of 263 Reviews

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