Does Global Response pay their employees well?

According to anonymously submitted Glassdoor reviews, Global Response employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at Global Response. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Global Response?

40% of Global Response employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Global Response 2.9 out of 5 for work life balance, 2.8 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at Global Response?

Customer Service Representative (68) , Brand Specialist (23) , Customer Service Representative (CSR) (6) , Brand Care Specialist (5) , Supervisor (5) , Call Center Agent (4) , Customer Service Agent (4) , Customer Service Supervisor (4) , Call Center Representative (3) , Customer Service (3) , Account Manager (2) , Case Manager (2) , Human Resources (2) , Online Chat/Email Representative (2) , Project Manager (2)

What are the pros of working at Global Response according to real employee reviews?

"Flexible and work from home" ((in 16 reviews)); "Nice people and good hours." ((in 12 reviews)); "There are great benefits, an open door policy for concerns, thorough organization, and the knowledge that you are part of an important team." ((in 11 reviews)); "Coworkers are friendly and welcoming." ((in 9 reviews)); "Flexible hours and quarterly activities." ((in 6 reviews))

What are the cons of working at Global Response according to real employee reviews?

"Bad management" ((in 21 reviews)); "Low pay needs to communicate with agents better" ((in 19 reviews)); "Absolutely abysmal training to new hires, or no training to speak of." ((in 6 reviews)); "Not even the managers nor supervisors are helpful regarding this matter." ((in 4 reviews)); "Honestly everything is a con, beginning with the measly pay rate and ending with the immature attitudes of lower and upper management as well as the multiple pest issues." ((in 4 reviews))

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Global Response

Part of Connexus Resource Group

Global Response reviews

Compare reviews

2.7

40% would recommend to a friend

(263 total reviews)

Wendy Shooster

46% approve of CEO

30% positive business outlook

Ratings by category

3.5

Diversity & inclusion

2.9

Work/Life balance

2.8

Culture & values

2.6

Senior management

2.5

Career opportunities

2.4

Compensation and benefits

Global Response has an employee rating of 2.7 out of 5 stars, based on 263 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Global Response employee rating is 24% below average for employers within the Telecomunicaciones industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

263 reviews

2.0

Aug 22, 2022

Go in and never stop your job search

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Pay was decent - Work from Home - Nice people willing to help when needed - Pretty flexible with schedule requests

Cons

- Lack of communication from management regarding transitioning to full time employee - You may get offered the full time position which gives you a false sense of security so you stop your job search activities, only for the rug to be pulled out from beneath you the moment you take on a new client. For no reason at all other than the new client decided they wanted only a specific gender answering their phone calls. - They will try to fight your completely legitimate claim for unemployment benefits despite how crooked and scummy that may be.

5.0

Aug 16, 2022

great

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

good team fun work environment

Cons

low pay, slow at time

2.0

Jul 27, 2022

Not enough pay

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Remote work. Some accounts seem better than others.

Cons

Pay is pretty bad considering the cost of living. You will just be another cog in the machine to this company. Horrible health insurance.

Viewing 40 - 42 of 263 Reviews

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