Does Global Response pay their employees well?

According to anonymously submitted Glassdoor reviews, Global Response employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at Global Response. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Global Response?

40% of Global Response employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Global Response 2.9 out of 5 for work life balance, 2.8 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at Global Response?

Customer Service Representative (68) , Brand Specialist (23) , Customer Service Representative (CSR) (6) , Brand Care Specialist (5) , Supervisor (5) , Call Center Agent (4) , Customer Service Agent (4) , Customer Service Supervisor (4) , Call Center Representative (3) , Customer Service (3) , Account Manager (2) , Case Manager (2) , Human Resources (2) , Online Chat/Email Representative (2) , Project Manager (2)

What are the pros of working at Global Response according to real employee reviews?

"Work from home is good" ((in 16 reviews)); "Nice people and good hours." ((in 12 reviews)); "Coworkers are friendly and welcoming." ((in 9 reviews)); "Flexible hours and quarterly activities." ((in 9 reviews)); "There are great benefits, an open door policy for concerns, thorough organization, and the knowledge that you are part of an important team." ((in 8 reviews))

What are the cons of working at Global Response according to real employee reviews?

"Low pay needs to communicate with agents better" ((in 19 reviews)); "Bad management" ((in 18 reviews)); "Absolutely abysmal training to new hires, or no training to speak of." ((in 8 reviews)); "Not organized and no communication" ((in 5 reviews)); "Not even the managers nor supervisors are helpful regarding this matter." ((in 4 reviews))

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Global Response

Part of Connexus Resource Group

Global Response reviews

2.7

40% would recommend to a friend

(263 total reviews)

Wendy Shooster

46% approve of CEO

30% positive business outlook

Ratings by category

3.5

Diversity & inclusion

2.9

Work/Life balance

2.8

Culture & values

2.6

Senior management

2.5

Career opportunities

2.4

Compensation and benefits

Global Response has an employee rating of 2.7 out of 5 stars, based on 263 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Global Response employee rating is 24% below average for employers within the Telecomunicaciones industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

263 reviews

5.0

Feb 1, 2015

working for global response was a great experience. far so different from any other call centers.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

benefits, professional growth with in the company, they are partnered with Boston Market, So you can get a hot fresh lunch when you would like.

Cons

if you are working 8 hours you do not get a lunch, just 2 15's. very repetitive and stressful. the department you work for may only need temp agents, so you get let go with out a warning

Global Response Response

We appreciate the time you took to provide the feedback.

3.0

Jun 21, 2014

Global Response through my point of view

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The people are great to work with. The holidays are big deal for the company.

Cons

Lack of communication and no real opportunity for growth within the company. Raises are not really provided to employees.

Global Response Response

We appreciate the time you took to provide the feedback.

3.0

May 28, 2026

Lack of communication before merger.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great people to communicate with remotely. Great teamwork.

Cons

No communication on terming employees after merger.

Viewing 67 - 69 of 263 Reviews

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