Does Global Response pay their employees well?

According to anonymously submitted Glassdoor reviews, Global Response employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at Global Response. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Global Response?

40% of Global Response employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Global Response 2.9 out of 5 for work life balance, 2.8 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at Global Response?

Customer Service Representative (68) , Brand Specialist (23) , Customer Service Representative (CSR) (6) , Brand Care Specialist (5) , Supervisor (5) , Call Center Agent (4) , Customer Service Agent (4) , Customer Service Supervisor (4) , Call Center Representative (3) , Customer Service (3) , Account Manager (2) , Case Manager (2) , Human Resources (2) , Online Chat/Email Representative (2) , Project Manager (2)

What are the pros of working at Global Response according to real employee reviews?

"Work from home is less than ideal." ((in 16 reviews)); "Nice people and good hours." ((in 15 reviews)); "Coworkers are friendly and welcoming." ((in 9 reviews)); "There are great benefits, an open door policy for concerns, thorough organization, and the knowledge that you are part of an important team." ((in 9 reviews)); "Flexible hours and quarterly activities." ((in 6 reviews))

What are the cons of working at Global Response according to real employee reviews?

"Low pay needs to communicate with agents better" ((in 21 reviews)); "Bad management" ((in 19 reviews)); "Absolutely abysmal training to new hires, or no training to speak of." ((in 6 reviews)); "Not organized and no communication" ((in 5 reviews)); "Not even the managers nor supervisors are helpful regarding this matter." ((in 4 reviews))

Global Response reviews

2.7

40% would recommend to a friend

(263 total reviews)

Wendy Shooster

46% approve of CEO

30% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (263 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Global Response has an employee rating of 2.7 out of 5 stars, based on 263 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Global Response employee rating is 24% below average for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

263 reviews

1.0

May 2, 2021

Not recommended

Manager

Recommend

CEO approval

Business Outlook

Pros

It's a job during a tough market

Cons

Lack of management communication non competitive pay No concern for work life balance

Global Response Response

4y

We appreciate the time you took to provide the feedback. We will share this information with our managers and executive team to provide ongoing improvement for the company.

3.0

Apr 30, 2021

Not recommended for veteran CSRs

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Multiple accounts and friendly people.

Cons

Unreasonable call times and expectations.

Global Response Response

4y

We appreciate the time you took to provide the feedback.

4.0

Apr 18, 2021

It's a chill job except when it gets BUSY

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Nice people and supervisors and easy navigation with the system

Cons

Not the best management and the pay could be better

Global Response Response

4y

We appreciate the time you took to provide the feedback. We will share this information with our managers and executive team to provide ongoing improvement for the company.

Viewing 163 - 165 of 263 Reviews

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Global Response

Global Response reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Not recommended

Not recommended for veteran CSRs

It's a chill job except when it gets BUSY

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