Does Global Response pay their employees well?

According to anonymously submitted Glassdoor reviews, Global Response employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at Global Response. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Global Response?

40% of Global Response employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Global Response 2.9 out of 5 for work life balance, 2.8 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at Global Response?

Customer Service Representative (68) , Brand Specialist (23) , Customer Service Representative (CSR) (6) , Brand Care Specialist (5) , Supervisor (5) , Call Center Agent (4) , Customer Service Agent (4) , Customer Service Supervisor (4) , Call Center Representative (3) , Customer Service (3) , Account Manager (2) , Case Manager (2) , Human Resources (2) , Online Chat/Email Representative (2) , Project Manager (2)

What are the pros of working at Global Response according to real employee reviews?

"Work from home is good" ((in 16 reviews)); "Nice people and good hours." ((in 12 reviews)); "There are great benefits, an open door policy for concerns, thorough organization, and the knowledge that you are part of an important team." ((in 10 reviews)); "Coworkers are friendly and welcoming." ((in 8 reviews)); "Flexible hours and quarterly activities." ((in 7 reviews))

What are the cons of working at Global Response according to real employee reviews?

"Bad management" ((in 20 reviews)); "Low pay needs to communicate with agents better" ((in 19 reviews)); "Horrible training" ((in 7 reviews)); "Not even the managers nor supervisors are helpful regarding this matter." ((in 4 reviews)); "Honestly everything is a con, beginning with the measly pay rate and ending with the immature attitudes of lower and upper management as well as the multiple pest issues." ((in 4 reviews))

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Global Response

Part of Connexus Resource Group

Global Response reviews

2.7

40% would recommend to a friend

(263 total reviews)

Wendy Shooster

46% approve of CEO

30% positive business outlook

Ratings by category

3.5

Diversity & inclusion

2.9

Work/Life balance

2.8

Culture & values

2.6

Senior management

2.5

Career opportunities

2.4

Compensation and benefits

Global Response has an employee rating of 2.7 out of 5 stars, based on 263 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Global Response employee rating is 24% below average for employers within the Telecomunicaciones industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

263 reviews

5.0

Jan 25, 2017

Answering Service Agent

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Global Response is one of the best companies I have ever worked for. The managers are always there to help and my coworkers are great. It is a family company and you can feel that working here.

Cons

Salary and the mandatory one weekend workday

Global Response Response

We appreciate the time you took to provide the feedback.

2.0

Jan 24, 2017

Data Entry Specialist

Data entry specialist

Recommend

CEO approval

Business Outlook

Pros

Global Response gave me an opportunity to fully understand the nuts and bolts of Blue Cross Blue Shield of Michigan's healthcare plans. I was given the challenge of updating the group plans to conform with the Healthcare Affordability Act's requirements.

Cons

Global Response was very friendly, but unapproachable because they randomly walked people out the door without explanation. Just threw them to the street and said "We don't need your services anymore." No explanation or anything. Created a very tense environment.

Global Response Response

We appreciate the time you took to provide the feedback.

1.0

Jan 21, 2017

Customer Service

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There is "ABSOULUTELY NO PROS FOR WORKING FOR THIS COMPANY"!

Cons

I will forever be disgusted with this company and the way they treat their employees. I was fired because I was told that the recording of my call was not pause when they were fully aware of the system issues that they were having.

Global Response Response

We appreciate the time you took to provide the feedback.

Viewing 202 - 204 of 263 Reviews

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