Does Global Response pay their employees well?

According to anonymously submitted Glassdoor reviews, Global Response employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at Global Response. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Global Response?

40% of Global Response employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Global Response 2.9 out of 5 for work life balance, 2.8 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at Global Response?

Customer Service Representative (68) , Brand Specialist (23) , Customer Service Representative (CSR) (6) , Brand Care Specialist (5) , Supervisor (5) , Call Center Agent (4) , Customer Service Agent (4) , Customer Service Supervisor (4) , Call Center Representative (3) , Customer Service (3) , Account Manager (2) , Case Manager (2) , Human Resources (2) , Online Chat/Email Representative (2) , Project Manager (2)

What are the pros of working at Global Response according to real employee reviews?

"Flexible and work from home" ((in 16 reviews)); "Nice people and good hours." ((in 14 reviews)); "Coworkers are friendly and welcoming." ((in 8 reviews)); "There are great benefits, an open door policy for concerns, thorough organization, and the knowledge that you are part of an important team." ((in 7 reviews)); "Flexible hours, Most accounts are inbound calls only, supervisors are always available, always able to work overtime if you need the hours" ((in 6 reviews))

What are the cons of working at Global Response according to real employee reviews?

"Bad management" ((in 20 reviews)); "Low pay needs to communicate with agents better" ((in 19 reviews)); "10:00pm), not enough training for new employees, no time off" ((in 8 reviews)); "Not even the managers nor supervisors are helpful regarding this matter." ((in 4 reviews)); "Breaks too short." ((in 4 reviews))

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Global Response

Part of Connexus Resource Group

Global Response reviews

2.7

40% would recommend to a friend

(263 total reviews)

Wendy Shooster

46% approve of CEO

30% positive business outlook

Ratings by category

3.5

Diversity & inclusion

2.9

Work/Life balance

2.8

Culture & values

2.6

Senior management

2.5

Career opportunities

2.4

Compensation and benefits

Global Response has an employee rating of 2.7 out of 5 stars, based on 263 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Global Response employee rating is 24% below average for employers within the Telecomunicaciones industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

263 reviews

1.0

Feb 19, 2015

Unfair, no justice, no room for growth

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

They hire anyone and don't really do background checks or drug test.

Cons

Extremely unprofessional environment. People were promoted unfairly. People were let go unfairly. No real structure.

5.0

Feb 1, 2015

working for global response was a great experience. far so different from any other call centers.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

benefits, professional growth with in the company, they are partnered with Boston Market, So you can get a hot fresh lunch when you would like.

Cons

if you are working 8 hours you do not get a lunch, just 2 15's. very repetitive and stressful. the department you work for may only need temp agents, so you get let go with out a warning

Global Response Response

We appreciate the time you took to provide the feedback.

3.0

Jan 28, 2015

Mediocre call center

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

clean inviting environment. Call center is well diverse and they have great accounts

Cons

call center is a little small breaks are short if any some employees are quite rude and the hiring process is a little lengthy

Global Response Response

We appreciate the time you took to provide the feedback.

Viewing 244 - 246 of 263 Reviews

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