Does Global Response pay their employees well?

According to anonymously submitted Glassdoor reviews, Global Response employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at Global Response. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Global Response?

40% of Global Response employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Global Response 2.9 out of 5 for work life balance, 2.8 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at Global Response?

Customer Service Representative (68) , Brand Specialist (23) , Customer Service Representative (CSR) (6) , Brand Care Specialist (5) , Supervisor (5) , Call Center Agent (4) , Customer Service Agent (4) , Customer Service Supervisor (4) , Call Center Representative (3) , Customer Service (3) , Account Manager (2) , Case Manager (2) , Human Resources (2) , Online Chat/Email Representative (2) , Project Manager (2)

What are the pros of working at Global Response according to real employee reviews?

"Flexible and work from home" ((in 16 reviews)); "Nice people and good hours." ((in 14 reviews)); "Coworkers are friendly and welcoming." ((in 8 reviews)); "There are great benefits, an open door policy for concerns, thorough organization, and the knowledge that you are part of an important team." ((in 7 reviews)); "Flexible hours, Most accounts are inbound calls only, supervisors are always available, always able to work overtime if you need the hours" ((in 6 reviews))

What are the cons of working at Global Response according to real employee reviews?

"Bad management" ((in 20 reviews)); "Low pay needs to communicate with agents better" ((in 19 reviews)); "10:00pm), not enough training for new employees, no time off" ((in 8 reviews)); "Not even the managers nor supervisors are helpful regarding this matter." ((in 4 reviews)); "Breaks too short." ((in 4 reviews))

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Global Response

Part of Connexus Resource Group

Global Response reviews

2.7

40% would recommend to a friend

(263 total reviews)

Wendy Shooster

46% approve of CEO

30% positive business outlook

Ratings by category

3.5

Diversity & inclusion

2.9

Work/Life balance

2.8

Culture & values

2.6

Senior management

2.5

Career opportunities

2.4

Compensation and benefits

Global Response has an employee rating of 2.7 out of 5 stars, based on 263 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Global Response employee rating is 24% below average for employers within the Telecomunicaciones industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

263 reviews

5.0

Sep 3, 2014

If you'd like to work for a friendly, family owned business, this is the place.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Working for GRC has been a pleasure. The family is very friendly and accessible. After a few years you get three weeks vacation plus 5 personal/sick days. Not a year has gone by that I have not gotten a raise. HR is always willing to help with whatever personal issues you may have. I have been here for nine years, so I have a lot of experience with this company.

Cons

The only downside I have seen is the seasonal nature of the business. This is no longer as much of an issue as it used to be, however. The ramping up and down of the business for the holiday season means that a lot of departments need to move before and after.

Global Response Response

We appreciate the time you took to provide the feedback.

4.0

Jun 29, 2014

It was alright

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Easy, good pay, flexible schedule

Cons

Lay off, family oriented, good benefits

Global Response Response

We appreciate the time you took to provide the feedback.

3.0

Jun 21, 2014

Global Response through my point of view

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The people are great to work with. The holidays are big deal for the company.

Cons

Lack of communication and no real opportunity for growth within the company. Raises are not really provided to employees.

Global Response Response

We appreciate the time you took to provide the feedback.

Viewing 253 - 255 of 263 Reviews

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