Does Global Response pay their employees well?

According to anonymously submitted Glassdoor reviews, Global Response employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at Global Response. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Global Response?

40% of Global Response employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Global Response 2.9 out of 5 for work life balance, 2.8 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at Global Response?

Customer Service Representative (68) , Brand Specialist (23) , Customer Service Representative (CSR) (6) , Brand Care Specialist (5) , Supervisor (5) , Call Center Agent (4) , Customer Service Agent (4) , Customer Service Supervisor (4) , Call Center Representative (3) , Customer Service (3) , Account Manager (2) , Case Manager (2) , Human Resources (2) , Online Chat/Email Representative (2) , Project Manager (2)

What are the pros of working at Global Response according to real employee reviews?

"Work from home is good" ((in 15 reviews)); "Nice people and good hours." ((in 12 reviews)); "There are great benefits, an open door policy for concerns, thorough organization, and the knowledge that you are part of an important team." ((in 9 reviews)); "Coworkers are friendly and welcoming." ((in 8 reviews)); "The managers are always there to help and my coworkers are great." ((in 5 reviews))

What are the cons of working at Global Response according to real employee reviews?

"Low pay needs to communicate with agents better" ((in 21 reviews)); "Bad management" ((in 17 reviews)); "Absolutely abysmal training to new hires, or no training to speak of." ((in 6 reviews)); "Not organized and no communication" ((in 5 reviews)); "Honestly everything is a con, beginning with the measly pay rate and ending with the immature attitudes of lower and upper management as well as the multiple pest issues." ((in 4 reviews))

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Global Response

Part of Connexus Resource Group

Global Response reviews

2.7

40% would recommend to a friend

(263 total reviews)

Wendy Shooster

46% approve of CEO

30% positive business outlook

Ratings by category

3.5

Diversity & inclusion

2.9

Work/Life balance

2.8

Culture & values

2.6

Senior management

2.5

Career opportunities

2.4

Compensation and benefits

Global Response has an employee rating of 2.7 out of 5 stars, based on 263 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Global Response employee rating is 24% below average for employers within the Telecomunicaciones industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

263 reviews

5.0

Dec 5, 2014

Love the environment!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

- Pay, and its weekly - Building is up to date - Supervisors are very friendly, well...everyone! - Room to move to higher positions.

Cons

- There is a 30 min lunch - MOST of the accounts don't have a M-F schedule.

Global Response Response

We appreciate the time you took to provide the feedback.

5.0

Sep 20, 2014

Love the people, the work is always different and interesting

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

They say that this place has a family culture and from my experience - I agree. There's definitely something to be said for enjoying the people you spend 8+ hours a day with. This place also has a way of mixing up what you do in a given day - keeping things interesting. You never know if a client will be visiting that day or what project people will need help with.

Cons

The same flexibility that keeps things interesting can sometimes be taxing if you don't keep a flexible open mind.

Global Response Response

We appreciate the time you took to provide the feedback.

5.0

Sep 3, 2014

If you'd like to work for a friendly, family owned business, this is the place.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Working for GRC has been a pleasure. The family is very friendly and accessible. After a few years you get three weeks vacation plus 5 personal/sick days. Not a year has gone by that I have not gotten a raise. HR is always willing to help with whatever personal issues you may have. I have been here for nine years, so I have a lot of experience with this company.

Cons

The only downside I have seen is the seasonal nature of the business. This is no longer as much of an issue as it used to be, however. The ramping up and down of the business for the holiday season means that a lot of departments need to move before and after.

Global Response Response

We appreciate the time you took to provide the feedback.

Viewing 256 - 258 of 263 Reviews

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