HCLTech Service Desk Analyst reviews

3.5

66% would recommend to a friend

(116 total reviews)
avatar

C. Vijayakumar

89% approve of CEO

64% positive business outlook

Service Desk Analyst employees have rated HCLTech with 3.5 out of 5 stars, based on 116 company reviews on Glassdoor. This indicates that most Service Desk Analyst professionals have a good working experience there. HCLTech is rated in line with the average (within 1 standard deviation) by Service Desk Analyst professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

116 reviews
3.0
Mar 14, 2026
Recommend
CEO approval
Business Outlook

Pros

6 months experience at HCLTech 1 month training + 5 months production 0 escalations External client project exposure ~100 calls/chats per month ~600+ tickets handled per month Strong communication with users Troubleshooting capability

Cons

Right now only con is i am working at really low salary

2.0
Mar 5, 2026

Compensation

Recommend
CEO approval
Business Outlook

Pros

Job security. Na Na Na Na

Cons

No salary hikes to my whole team even after 2 years of service. No Growth. Dumb Management. Process are never clear. They will always ask you to sign a bond if you want to learn new skills from them.

Viewing 4 - 6 of 116 Reviews

Glassdoor has 56,449 HCLTech reviews submitted anonymously by HCLTech employees. Read employee reviews and ratings on Glassdoor to decide if HCLTech is right for you.