HSBC reviews

People are always getting fired. I quit because they were fast tracking new hires for promotions before the experienced workers. They keep changing your productivity goals to make it harder and harder to stay afloat. They tell you that you need to be trained on every product to move up, but it only makes it harder to make sales goals (which you can be fired for if you miss one of 4 or so stats three months in a row), then they promote others that have only been trained on a couple of products. Their systems are backwards and confusing to explain to customers.

They find reasons to fire people. I was a top sales associate and they fired me for doing the same thing others were doing without warning and two days from a promotion. I was supposed to have been promoted within a year, but they kept changing the requirements and new associates were being hired into those positions before I could meet those new requirements. You see people get walked out every week for one reason or another. Communication is horrible between management, branches and the call center. They keep outsourcing more and more overseas to India and the Phillipines and lay off entire departments constantly (ie Card Security, E-Mail teams, mortgage). While the benefits and pay are great, the call center environment is stressful and employees are not treated well.