These items are not specific to this company, and these policies are somewhat common among corporate-franchise hotels:
That being said -
Employees are underpaid, overworked. Entry level employees can expect to make about as much as a fast-food employee.Front Desk Agents get to wear a suit while making as much as a fry cook.
Scheduling occurs last minute and fluctuates greatly, making it very difficult to plan anything more than a few days in advance.
Front desk agents should absolutely expect to be verbally abused by guests. Nearly every front desk agent I worked with had cried at work. Prepare to be screamed at about things that are completely out of your control.
Front desk agents should also expect to be forced to do things they would never comfortable doing otherwise. If you would be comfortable telling an old lady that has a legitimate reservation from months ago that they no longer have a room and unfortunately there are no other hotels with availability in the area, Front Desk just might be the job for you!
If you hold the same position and responsibilities, your annual raise will be barely above the inflation rate. Unless you are paid salary, your annual "raise" is an insult.
Employees regularly scheduled to work shifts in which they have less than 8 hours to return home, sleep, and get back to work.
8 hours standing up with an arched neck for front desk staff. No chair or breaks to sit down/walk. This is a health issue.
Treatment of Third Shift Staff (overnight) in medium-to-small towns is horrific. Often times it is a single person running the front desk, and they get no bathroom breaks and no lunch break.
Ridiculous "mandatory" meetings that are far less effective at communicating than an email would be.
Employees do not make enough money or have enough time to take advantage of discounted hotel rooms.
These are specific to the hotel:
Preferential treatment of staff.
You will be treated only as well as you are paid. If you are in a position of power, you will become nearly invincible.
