Hilton reviews

4.0

84% would recommend to a friend

(7,554 total reviews)
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Christopher Nassetta

97% approve of CEO

62% positive business outlook

Hilton has an employee rating of 4.0 out of 5 stars, based on 7,554 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Reviews by job title

8K reviews
2.0
Jul 21, 2025

Wasted Potential

Recommend
CEO approval
Business Outlook

Pros

Great historical brand - proud to represent our properties Generally nice people with many who have been around for years Hybrid work environment that’s relatively flexible Amazing travel perks Good pay Strong PTO and benefits offering

Cons

Has so much potential but serious structure and organizational dysfunction will be this company’s downfall. Turnover is extremely high at the moment, even at the top. Quiet layoffs and reorgs without clear reasons are pushing people out. Marketing is having a serious identity crisis with leaders pointing fingers and flip flopping strategy every week. Mid level and below are full of “yes” men - just wanting you to put up and shut up so they can look good, just to throw you to the wolves when someone disagrees. It’s apparent that there’s disconnect every which way you turn and everyone is looking elsewhere. Internal growth is slim to none with hardly any roles open across the entire organization - it’s been this way for over a year. Staffing is EXTREMELY tight in some departments despite constant feedback that it’s needed. Very sad to see a company praised for being an amazing place to work absolutely crumble with the lack of path forward under current leadership. I hoped for more.

3.0
Jun 30, 2025

Used to be great

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great brand to work for in hotel industry, gives a lot of opportunities to re-locate. amazing staff benefits on especially when it comes to training and travel.

Cons

For the hotel in Sydeny - Senior management constantly changing, could blame it to COVID. the industy is very different with high turnover post pendamic, which is quite sad, people that's currently sitting in senior position are not fit or inexperienced.

Viewing 325 - 327 of 7,554 Reviews

Glassdoor has 13,622 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.