Hilton reviews

4.0

84% would recommend to a friend

(7,555 total reviews)
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Christopher Nassetta

97% approve of CEO

62% positive business outlook

Hilton has an employee rating of 4.0 out of 5 stars, based on 7,555 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Reviews by job title

8K reviews
4.0
Jun 5, 2023

Events

Recommend
CEO approval
Business Outlook

Pros

Company Culture, Benefits, Travel Program

Cons

Leadership standards are not followed across all departments.

3.0
May 29, 2023

Limited Room for Growth

Recommend
CEO approval
Business Outlook

Pros

Benefits are nice, hotel discounts are easy to come by, and PTO/time off is generous.

Cons

Work/life balance is becoming harder to come by. The amount of work required to feel "caught up" extends well beyond a 40 hour work week. Limited room for continued upward growth.

2.0
Apr 24, 2023
Recommend
CEO approval
Business Outlook

Pros

Core of job relatively simple Due to busy nature, part- time shifts are almost always guaranteed The price cuts on staying at any Hilton as an employee is significant and good if you enjoy travelling

Cons

Extremely stressful Hospitality makes it so guests are almost encouraged to act superior (ranking systems, managers often rolling over to demands, etc) this means guests are often far ruder than they would be at a restaurant or within retail Lack of staff, receptionists cover various other areas Was often working on tasks that GRM's would be required to complete, but was kept on lower pay Management were either incompetent, harsh or a mixture of both Lack of benefits for part-time, even the ones I was granted were often forgotten by higher ups High turn over rate from staff, meaning the newer staff would end up being trained by those without the necessary experience- making the job harder for everyone as each new 'generation' of staff become less competent

Viewing 370 - 372 of 7,555 Reviews

Glassdoor has 13,623 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.