Does Hilton pay their employees well?

According to anonymously submitted Glassdoor reviews, Hilton employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Hilton. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Hilton?

84% of Hilton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hilton 3.7 out of 5 for work life balance, 4.4 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Hilton?

Front Desk Agent (415) , Front Desk Receptionist (301) , Manager (204) , Sales Manager (195) , Bartender (178) , Guest Service Agent (163) , Receptionist (158) , Server (145) , Server/Waiter (133) , Housekeeper (126) , Food and Beverage Assistant (109) , Director (101) , Night Auditor (101) , Banquet Server (92) , Front Office Manager (89)

What are the pros of working at Hilton according to real employee reviews?

"Great people and love the workflow" ((in 465 reviews)); "culture is great and they do invest in all their employees" ((in 341 reviews)); "Great team....... That's about it in this area I wouldn't waste your time working for this company." ((in 269 reviews)); "Great work life balance and ability to create own projects" ((in 202 reviews)); "Great team member travel program" ((in 192 reviews))

What are the cons of working at Hilton according to real employee reviews?

"Low pay (around $10 with experience) for a lot of headache and stress." ((in 555 reviews)); "Poor management not enough to tools and equipment to do the right job" ((in 550 reviews)); "Long hours and weekends but that comes with hotels" ((in 432 reviews)); "Also salaries are low and for the level of responsibility doesnâ??t really worth the aggravation" ((in 376 reviews)); "Managers were bad at communicating with each other and satff." ((in 167 reviews))

What are employees saying about Hilton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hilton layoffs and their outlook for job security at Hilton in 2026.

What are the top reviewed Hilton locations?

Ciudad de México , Guadalajara , Los Cabos , Cancún , Puerto Vallarta , San Luis Potosí , Tulum , Playa del Carmen , Veracruz , Monterrey , Querétaro , Silao , Villahermosa , Tijuana , Reforma , Guanajuato , León , Saltillo , El Tule , Nuevo Laredo , Aguascalientes , Culiacán , Quintana Roo , Coatzintla , Los Reyes , Puebla

Hilton reviews

4.0

84% would recommend to a friend

(7,561 total reviews)

Christopher Nassetta

97% approve of CEO

62% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (7,561 reviews)

Ratings by demographic groups

Race / Ethnicity

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Hilton has an employee rating of 4.0 out of 5 stars, based on 7,561 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Reviews by job title

8K reviews

4.0

Apr 16, 2019

Hilton Anatole

Administrative assistant

Recommend

CEO approval

Business Outlook

Pros

Great travel benefits and day one 401K contributions

Cons

Not much room for growth

Hilton Response

7y

Thank you for taking the time to give us a review and provide some feedback. Your comments have been shared with leadership. We appreciate you exemplifying our values and sharing our vision of hospitality in everything you do.

5.0

Apr 16, 2019

Inclusive, Diverse, Innoative - all with amazing benefits

Director

Recommend

CEO approval

Business Outlook

Pros

Hilton is passionate about being the #1 place to work and is happy to put in the work to make that vision come to life; in the 5 months I've been at the organization I have had tremendous development opportunities offered to me as an investment in my development, the corporate headquarter office has frequent events and activities that feel intentional and thoughtful in terms of making the workplace fun and engaging but also relevant for employees, and there is a significant amount of transparency in communication and decision making from the leadership team. The CEO is one of the most approachable people I've ever met, and clearly is a believer in people above company; it's been the best employment experience in my 10+ years of working in the corporate world.

Cons

Working in a matrixed and highly complex organization has consistent hurdles to overcome and Hilton is not exempt from these; seeing stronger collaboration and communication between departments, cutting down on excess tools, systems, and procedures to simplify and streamline workflows, as well as clearer areas of responsibility and scope for leaders and their teams would help the company move faster and accomplish objectives more effectively.

Hilton Response

7y

Thank you for taking the time to give us a review and provide some feedback. Innovation is a key component of our Thrive@Hilton Spirit pillar, which emphasizes daring to dream and connect with Purpose. Be sure to share your suggestion for streamlining interactions with your manager. The best ideas come from our Team Members. We appreciate you exemplifying our values and sharing our vision of hospitality in everything you do. Keep up the great work!

5.0

Mar 27, 2019

Great company, iffy managers

Server

Recommend

CEO approval

Business Outlook

Pros

Great company, one of the best direct managers I have ever worked for, flexible schedules, and lots of growth potential

Cons

they take risks with promoting great employees into management and not all great employees translate into great managers.

Hilton Response

7y

Thank you for providing us with your feedback. We appreciate your candor. Though we strive to promote a positive working environment, it sounds from your remarks that there could be opportunities for improvement. Please know your comments have been shared with leadership. As always, we encourage you to provide your feedback directly with your manager or HR team to ensure any opportunities are addressed. Thank you again for taking the time to give us a review and for your commitment to Hilton.

Viewing 475 - 477 of 7,561 Reviews

Jobs at Hilton

Recepcionista - Publicación vencida

Gerente de Recursos Humanos - Publicación vencida

Supervisor de Seguridad - Publicación vencida

Gerente de Alimentos y Bebidas - Publicación vencida

Agente de Recepción - Publicación vencida

Guadalajara

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Hilton

Hilton reviews

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Hilton Anatole

Inclusive, Diverse, Innoative - all with amazing benefits

Great company, iffy managers

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