Does Hilton pay their employees well?

According to anonymously submitted Glassdoor reviews, Hilton employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Hilton. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Hilton?

84% of Hilton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hilton 3.7 out of 5 for work life balance, 4.4 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Hilton?

Front Desk Agent (415) , Front Desk Receptionist (301) , Manager (204) , Sales Manager (195) , Bartender (178) , Guest Service Agent (163) , Receptionist (158) , Server (145) , Server/Waiter (133) , Housekeeper (126) , Food and Beverage Assistant (109) , Director (101) , Night Auditor (101) , Banquet Server (92) , Front Office Manager (89)

What are the pros of working at Hilton according to real employee reviews?

"Great people and love the workflow" ((in 465 reviews)); "culture is great and they do invest in all their employees" ((in 341 reviews)); "Great team....... That's about it in this area I wouldn't waste your time working for this company." ((in 269 reviews)); "Great work life balance and ability to create own projects" ((in 202 reviews)); "Great team member travel program" ((in 192 reviews))

What are the cons of working at Hilton according to real employee reviews?

"Low pay (around $10 with experience) for a lot of headache and stress." ((in 555 reviews)); "Poor management not enough to tools and equipment to do the right job" ((in 550 reviews)); "Long hours and weekends but that comes with hotels" ((in 432 reviews)); "Also salaries are low and for the level of responsibility doesnâ??t really worth the aggravation" ((in 376 reviews)); "Managers were bad at communicating with each other and satff." ((in 167 reviews))

What are employees saying about Hilton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hilton layoffs and their outlook for job security at Hilton in 2026.

What are the top reviewed Hilton locations?

Ciudad de México , Guadalajara , Los Cabos , Cancún , Puerto Vallarta , San Luis Potosí , Tulum , Playa del Carmen , Veracruz , Monterrey , Querétaro , Silao , Villahermosa , Tijuana , Reforma , Guanajuato , León , Saltillo , El Tule , Nuevo Laredo , Aguascalientes , Culiacán , Quintana Roo , Coatzintla , Los Reyes , Puebla

Hilton reviews

4.0

84% would recommend to a friend

(7,561 total reviews)

Christopher Nassetta

97% approve of CEO

62% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Hilton has an employee rating of 4.0 out of 5 stars, based on 7,561 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Reviews by job title

8K reviews

1.0

Mar 26, 2019

Worst place

Banquet houseman

Recommend

CEO approval

Business Outlook

Pros

New experience to me and it was good

Cons

It's a bad place to work in, the department is not organized everything randomly

Hilton Response

7y

Thank you for providing us with your feedback. We appreciate your candor. Though we strive to promote a positive working environment, it sounds from your remarks that there could be opportunities for improvement. Please know your comments have been shared with leadership. As always, we encourage you to provide your feedback directly with your manager or HR team to ensure any opportunities are addressed. Thank you again for taking the time to give us a review and for your commitment to Hilton.

2.0

Mar 24, 2019

Great Culture

Hrcc customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great Company Culture Benefits/Paid Time Off and Sick Emergency Time Perks of reduced room rates at Hilton Locations The Option to Build Your Schedule

Cons

The pay is not in line with what a Customer Service rep should be making which is why I left the company for one that does pay what a rep should be earning. Building Your Schedule is a disaster. System freezes up, you will miss out on the hours you want. Work Life Balance is not flexible due to the issues with Building Your Schedule. Systems experience way too many outages leaving a negative experience for your customer you are on the line with and you can't help them because of that.

Hilton Response

7y

Thank you for taking time to give us a review and provide feedback regarding pay. Hilton takes pride in providing fair compensation and a culture of recognition that matches each Team Member's effort, performance and contributions along with the various benefits and perks which weigh into our total compensation package. We are sorry to hear this didn’t meet your expectations and we will share your feedback with leadership.

3.0

Mar 15, 2019

Great Company, No Growth

Marketing specialist

Recommend

CEO approval

Business Outlook

Pros

Great company, fun atmosphere, and smart people

Cons

Very elitist mentality, survival mode - typical corporate america with favorites moving up.

Hilton Response

7y

Thank you for taking the time to give us a review and provide some feedback. . Whenever possible, Hilton strives to promote from within and offer career growth opportunities for our Team Members. However, that is not always possible depending on the company’s needs at the time. We appreciate your desire to grow within Hilton and encourage you to speak with your manager or leadership team regarding any concerns you have as well as your plans for development.

Viewing 478 - 480 of 7,561 Reviews

Jobs at Hilton

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Agente de Recepción - Publicación vencida

Guadalajara

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