Hilton reviews

4.0

84% would recommend to a friend

(7,563 total reviews)
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Christopher Nassetta

97% approve of CEO

62% positive business outlook

Hilton has an employee rating of 4.0 out of 5 stars, based on 7,563 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Reviews by job title

8K reviews
5.0
Sep 11, 2018

General Manager

Recommend
CEO approval
Business Outlook

Pros

Hilton is one of the best companies in the world when in comes to be preferred by owners, team and guests.

Cons

There are always so many opportunities everywhere in the world but sometimes it can take long until a suitable position opens up at a specific location.

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Hilton Response
7y
Thank you for taking the time to submit a review and provide feedback for us. We appreciate your comments and wish you the best of luck in all your future endeavors! Be sure to stay connected with us and join our Hilton Team Member & Alumni Community on LinkedIn.
5.0
Sep 5, 2018
Recommend
CEO approval
Business Outlook

Pros

Some of the things I love about working at Hilton: *Communication - HR and upper management do a great job of communicating with the employees on a regular basis *Flexibility - I can work from home at my discretion. I can dress down on days I don't have meetings. *Diversity - Hilton embraces its diversity, both for its employees and its guests, with substantial inclusion efforts across the company.

Cons

It is a BIG company, it's easy to feel lost if you are not proactive about communication with colleagues and managers.

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Hilton Response
7y
Thank you for taking the time to give us a review and provide feedback. We're team players in everything we do and we love to hear about how our leaders are exemplifying Thrive@Hilton. Thank you for your commitment to Hilton.
1.0
Aug 26, 2018
Recommend
CEO approval
Business Outlook

Pros

Convenient to commute to if living on the Southside of chicago

Cons

1.Very Low Payrate for the work we do. 2.Overly worked (Worse than Down town) Not worth the pay Period!!!!!! 3. Your treated like slaves, And housekeepers are called ambassadors or Servants.. Not Employees.(Pay rate low) 4. Bring you in for a room inspector position, and then interview you and start you as an room Attendant making lower than 10.00 an hour. 5. The Employee lunch is wack as oppose to downtown the quality and quantity is very poor, nothing to choose from. And silverware is always Dirty 6. In orientation there was an mice in the room coming in and from the kitchen area the whole time. 7. I had previously moved 2weeks before starting, New furniture and Everything, I take precautions when getting home from work.( From my previous Hilton jobs downtown) Take off uniform at the door and put it in a bag, Tie in a knot and take right down stairs to the laundry... Well the other day I found 2 bed bugs on my pants after Feeling A biting feeling during a bed making.. Had to pay 600 dollars to get my apartment treated. (not to mention a 2week pay check doesn't even Cover the expenses). So All around I loose out. 8. A very depressing work environment seems as though they're trying to take away people's dignity, I have over 8yrs experience, in the best downtown areas and Hilton hotels....I'm a Chicago resident( entitled to 12.00 minimum wage rate) a social security number, and college education... I Can't Accept Anything... I wasn't raised like that. I guess it's okay for people who really needs it, but not Me!!!! And that's the reason over 6 housekeepers walked out in the last 6weeks

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Hilton Response
7y
Thank you for taking the time to provide your feedback. Hilton offers fair and competitive compensation along with the benefits and programs that weigh into our overall total compensation package. We are disappointed to hear that you are not experiencing the working dynamic as you had hoped and one that we strive to promote. As you know, it is important for us to have our Team Member's feel heard. As such, if you would like any further assistance in addressing these concerns, please reach out to your HR team or manager.
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