Does Hilton pay their employees well?

According to anonymously submitted Glassdoor reviews, Hilton employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Hilton. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Hilton?

84% of Hilton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hilton 3.7 out of 5 for work life balance, 4.4 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Hilton?

Front Desk Agent (415) , Front Desk Receptionist (301) , Manager (204) , Sales Manager (195) , Bartender (179) , Guest Service Agent (163) , Receptionist (158) , Server (145) , Server/Waiter (133) , Housekeeper (126) , Food and Beverage Assistant (109) , Director (101) , Night Auditor (101) , Banquet Server (92) , Front Office Manager (89)

What are the pros of working at Hilton according to real employee reviews?

"Great people and love the workflow" ((in 464 reviews)); "culture is great and they do invest in all their employees" ((in 345 reviews)); "Great team....... That's about it in this area I wouldn't waste your time working for this company." ((in 267 reviews)); "Great team member travel program" ((in 197 reviews)); "Work Life Balance is great" ((in 192 reviews))

What are the cons of working at Hilton according to real employee reviews?

"Low pay (around $10 with experience) for a lot of headache and stress." ((in 556 reviews)); "Poor management not enough to tools and equipment to do the right job" ((in 554 reviews)); "Long hours and underinvestment in some properties" ((in 423 reviews)); "Also salaries are low and for the level of responsibility doesnâ??t really worth the aggravation" ((in 371 reviews)); "Managers were bad at communicating with each other and satff." ((in 165 reviews))

What are employees saying about Hilton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hilton layoffs and their outlook for job security at Hilton in 2026.

What are the top reviewed Hilton locations?

Ciudad de México , Guadalajara , Los Cabos , Cancún , Puerto Vallarta , San Luis Potosí , Tulum , Playa del Carmen , Veracruz , Monterrey , Querétaro , Silao , Villahermosa , Tijuana , Reforma , Guanajuato , León , Saltillo , El Tule , Nuevo Laredo , Aguascalientes , Culiacán , Quintana Roo , Coatzintla , Los Reyes , Puebla

Hilton reviews

4.0

84% would recommend to a friend

(7,568 total reviews)

Christopher Nassetta

97% approve of CEO

62% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Hilton has an employee rating of 4.0 out of 5 stars, based on 7,568 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Reviews by job title

8K reviews

5.0

Oct 23, 2016

General Manager

Front office manager

Recommend

CEO approval

Business Outlook

Pros

Great leader, excellent balance and business focus. Great team player who believes in taking the team along.

Cons

Nothing which is really a Con

4.0

Oct 19, 2016

Great company to start with

Front office manager

Recommend

CEO approval

Business Outlook

Pros

Hilton likes to promote from within, so there's plenty of promotion opportunities whether it's within the department or somewhere else. Hilton hotels are all over the place, so there's the potential to relocate and they make it very easy Travel benefits are a nice perk. Hilton is also rolling out new maternity/paternity benefits for families and adoption assistance. It's hospitality so you're always meeting new people.

Cons

It's a customer service job so it can test your patience. Time off can be hard to come by and the hours can be rough.

Hilton Response

9y

Thank you for taking the time to give us a review and provide some feedback. We pride ourselves on providing career paths for our employees. We are thankful you were able to learn and grow with us and wish you all the best on whatever path you pursue. Thank you for being part of our team of professionals.

5.0

Oct 11, 2016

Reservation Specialist

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Lots of diverse opportunities both in location and roles. If you're willing to try new things, sky's the limit here. We also have great people - its hard to find people more passionate for their company than Hilton employees! They LOVE Hilton! We also know how to have fun too, which never hurts. My favorite part of working at Hilton though is the ability to push really big, impact, innovative projects - if you build a solid business case, you can almost always find a way to get it done which is very unique.

Cons

As with any big, global company, you need a lot of approvals and buy-in to move projects forward. This isn't a negative but just a reality of the job. With the right attitude it is fine, but some people get frustrated by this aspect.

Hilton Response

9y

Thank you for taking the time to provide us with your feedback and this review. Your comments are appreciated and valued. Hilton works diligently to promote a positive work environment and a culture that embraces all of our values. We are glad this is the case for you!

Viewing 574 - 576 of 7,568 Reviews

Jobs at Hilton

Recepcionista - Publicación vencida

Gerente de Recursos Humanos - Publicación vencida

Supervisor de Seguridad - Publicación vencida

Gerente de Alimentos y Bebidas - Publicación vencida

Agente de Recepción - Publicación vencida

Guadalajara

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Hilton

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General Manager

Great company to start with

Reservation Specialist

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