Hilton reviews

4.0

84% would recommend to a friend

(7,543 total reviews)
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Christopher Nassetta

97% approve of CEO

62% positive business outlook

Hilton has an employee rating of 4.0 out of 5 stars, based on 7,543 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Reviews by job title

8K reviews
1.0
Jun 2, 2025
Recommend
CEO approval
Business Outlook

Pros

None, there are discount perks for hotels but they are hard to come by and plan for

Cons

Micromanagement Gaslighting Lies Overworked Unrealistic expectations At Hilton you are expected to be a pawn in someone else's scheme. An original thought will lead you down a bad path. You are expected to detail every task you complete in order to send management a summary of what you do weekly. You are a ticket taker, solely there for someone else's gain. If you try to offer a perspective, alternative solution or a realistic timeline, you will be publicly ridiculed, shamed and punished. To the point that after ~50% of meetings, you will leave sobbing. You are in constant unproductive meetings (9-14/day). When suggesting to reduce or consolidate the number of meetings per topic, someone will talk to leadership about your inability to fit in with the Hilton culture and blame you for the departments failure. Employees are silenced and in constant fear of being patronized publicly. Stay away.

3.0
Aug 2, 2023

Good People, Great Pay

Recommend
CEO approval
Business Outlook

Pros

Great pay + benefits, company makes efforts for employee engagement. Discounted personal hotel stays are a great perk.

Cons

Intense ladder-climbing environment. Popularity is often valued over competency or dedication. Lack of internal, cohesive processes.

3.0
Sep 20, 2019
Recommend
CEO approval
Business Outlook

Pros

- Amazing culture - High expectation - always the best and brightest - Executive leadership involved and visible - Great benefits - Collaborative - Clearly has multiple top awards for employment in many categories for a reason - Travel! - willing to invest time and training in you

Cons

- The top awards don’t account for some people managers sadly, not all experience a great place to work - Work life balance is hard to maintain -No one wants to rock the boat - The devil is in the details - Negotiate salary hard up front - 401k is just ok - Team Member rate is hard to come by during the time families can take vacation - Travel, not everyone gets to travel or only gets the places their boss doesn’t want to go - clear promotion criteria for everyone - depends on the team your on. If you are on a great team - you will love your role. It’s all about the managers.

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Hilton Response
6y
Thank you for taking the time to submit a review and provide feedback for us. We appreciate your comments and wish you the best of luck in your future endeavors!
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Glassdoor has 13,609 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.