The Great, The Unhealthy, The Sad and Some Thought-Provoking Questions for Hilton Resort at Bell Rock, Sedona
Pros
Overall a great gathering of wonderful people at Hilton Sedona Athletic Club and Eforea Spa---as shared in a recent, 5 star Google review (for them)---especially the majority of massage therapists, front desk agents, spa attendants, accounting department, engineer dept, most aspects of management, members of the club, locals, and even guests.
Cons
1) For a few months, several coworkers and I---front desk agents, massage therapists, and a spa attendant---have been experiencing various symptoms, and some recurring (i.e., nausea, dizziness, increased allergies, chest pressure, vomiting, hives, fatigue, breathing difficulty, etc.). Since there has been an issue (for several months) with recurring leaks in certain areas of different ceilings within the building (whenever it rains)---which then gets exposed to hot weather---we all concluded that our symptoms were more than likely from being exposed to toxic mold (that was also visible in certain areas like the massage therapy rest area). Even members of the club have pointed mold out in the shower areas, which was emailed to management. One coworker was hospitalized for pneumonia and a bacterial respiratory issue, which she apparently brought up to our higher management that mold may have been the cause; however, nothing was done to our knowledge. In addition, we've had very filthy filters for several months due to a lack of cleaning in these areas, which more than likely worsened these already occurring symptoms. I reminded management about the filthy filters, even though I found out that they had known about this issue for a while, but it was understandable why they became irritated since they didn't make it a priority to fix it several months ago (when it was shown to one of them directly). I highly respect and admire many qualities of our management team, mostly our Manager, Asst Mgr, and Director; I barely know the GM, though I've witnessed him showing a few thoughtful gestures towards his employees. However, I wondered if they---especially the OWNER of this franchise Hilton---truly care about the health and well-being of their staff. Or is it all about hotel profits? 2) The front desk coordinators and spa attendants deserve MUCH better pay. You can't expect above and beyond performance and customer service---for an international company/corporation known for its hospitality---when you're not even willing to meet your employees halfway. The professional burger flipping guys at In and Out Burger get paid starting $12.50/hour in Prescott, while front desk coordinators at HILTON RESORT IN SEDONA get paid a measly $11.25/hr (and spa attendants less than that); YET, front desk coordinators are also expected to do their job (to the fullest) AND spa attendant duties whenever spa attendants are not available for shifts, even during super busy spring break season. A couple of club members---very kind and generous older lady and elderly lady---helped clean the women's locker rooms one day because we lacked staff. 3) The food at the employee, mini cafeteria may be free, but the quality seems to be less than that of any dollar menu at fast food joints. I have no doubt that IF some of the typical food pics went viral, Hilton would NOT be proud of them, but rather, embarrassed, and even ashamed. So what's way off about this whole picture? Everything, considering Hilton employees are often reminded of how well this Hilton is doing when it comes to numbers, percentages, and profit.
