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      Hilton

      Engaged Employer

      Hilton reviews

      4.0

      84% would recommend to a friend

      (7,543 total reviews)
      avatar

      Christopher Nassetta

      97% approve of CEO

      62% positive business outlook

      Ratings by category

      4.7

      Diversity & inclusion

      4.4

      Culture & values

      4.1

      Career opportunities

      4.0

      Senior management

      3.7

      Work/Life balance

      3.6

      Compensation and benefits

      Hilton has an employee rating of 4.0 out of 5 stars, based on 7,543 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      4.0
      Nov 28, 2011

      So far so good

      Front desk clerk
      Recommend
      CEO approval
      Business Outlook

      Pros

      The discounts, everyone here seems to very nice and works with your schedule

      Cons

      Some of the managers are clueless of their jobs but are being paid for their job titiles

      4.0
      Nov 21, 2011

      Ups and Downs

      Reservation agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good Benefits Hotel Discounts Flexible Work at Home Abilities Bi-Weekly Pay + monthly incentives Frequent employee appreciation events and giveaways

      Cons

      Antiquated Systems that are not easy to navigate Continuous Technical Problems Vertical Management Structure Low Paying Inconsistencies within departments Payroll Errors

      1.0
      Nov 18, 2011

      Poor paying job with dysfunctional organization and incompetent management

      Ecommerce manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hilton has some great travel benefits, if you can get them. I've stayed in downtown Chicago for $39 a night. The problem is each hotel holds 2 rooms max for employees and you have to book a year in advance.

      Cons

      The senior management isn't the strongest and seems to focus on outdoing each other instead of working together. Hilton Worldwide has competition between its brand teams when they should be working together with Marriott and Starwood as their competition. Looking at any recent ranking of hotel brands, either overall or by category, you quickly notice that the Hilton brands are near the bottom. This is the result of a lack of clear direction and a focus on the bottom line and not service.

      Viewing 7393 - 7395 of 7,543 Reviews
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      Glassdoor has 13,609 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.