Hilton reviews

4.0

84% would recommend to a friend

(7,535 total reviews)
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Christopher Nassetta

97% approve of CEO

62% positive business outlook

Hilton has an employee rating of 4.0 out of 5 stars, based on 7,535 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Reviews by job title

8K reviews
3.0
Dec 28, 2008
Recommend
CEO approval
Business Outlook

Pros

The software/technology is pretty impressive, especially if you take it upon yourself to really learn how to use it. There are many resources available if you know where to look, the challenge is figuring out where to look and how to apply it to your job. If you are the type of person who likes to move around every couple of years, Hilton affords you the ability to find a job at your next conquest due to the large network of "Hilton Family Hotels". The standardization of processes and technology also adds to that. You can pretty much pickup and begin working at another Hilton without much challenge. There's also the prestige that comes with working at Hilton, the company has an interesting legacy and history, you'll know that when you think about some of the flagship properties like The Waldorf=Astoria, Hilton Hawaiian Village and The Palmer House Hilton.

Cons

When working at such a large organization, it's easy to come across gaps in communication. I found that on the occasions corporate does in fact communicate relevant information, department heads at the property level do not pass it along to the rest of the staff, resulting in a sense of lack of direction. I'd like to know what direction the company is going in but no one communicates it until something goes terribly wrong. It is a very reactive environment. I can't speak for all of the properties but it seems like the one I work at has a lot of management lacking severely in management skills and leadership skills. There are a few exception of course. Additionally, I have run across more computer illiterate and technology illiterate folks than I ever though existed. Etiquette of all sorts (such as email, professional, phone) doesn't seem to be something Hilton Hotels is concerned with.

2.0
Dec 27, 2008
Recommend
CEO approval
Business Outlook

Pros

It is still a growing company. One of the few places for programmers to work in Memphis, TN. It makes good use of technology and some very intelligent people work there.

Cons

Recent acquisition by a private equity firm has changed the company to the core. They seem interested in raw numbers and bottom lines. Morale is very low right now because of the acquisition and the current climate.

3.0
Dec 12, 2008
Recommend
CEO approval
Business Outlook

Pros

The oppurtunity to meet lots of different and interesting people, employee travel discounts, worldwide company. Good leadership in management, professional operations.

Cons

Shifting work schedule makes routines very difficult to achieve, and 24/7/365 nature of the industry leads to extreme difficulty in getting time off. Very low pay in relationship to responsibilities, professionalism, aptitude, and amount of knowledge expected of many workers. Nature of industry provides for an overly stuffy and formal environment.

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