Hilton reviews

4.0

84% would recommend to a friend

(7,535 total reviews)
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Christopher Nassetta

97% approve of CEO

62% positive business outlook

Hilton has an employee rating of 4.0 out of 5 stars, based on 7,535 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Reviews by job title

8K reviews
4.0
Dec 1, 2008
Recommend
CEO approval
Business Outlook

Pros

Working for Hilton Brand hotel has been an great opportunity for me. It did not take me very long to move up in the company. I enjoy my leadership team and the duties they assign to me every day. Knowing that my leadership team will back me up on decisions I make to take care of my guest is a big deal in my eyes. I also enjoy knowing that the company is structured as such that feedback and personal growth is more than just something you read in a manual but they actually apply it to everyday situations. I would have to say it was one of the best companies I have worked for.

Cons

Just as sure as the sun will rise and fall everyday, every company does have a downside. I do wish that I would recieve more monetary compesation for the job I perform but I bet the majority of the world thinks they are underpaid for their line of work. Another downside I would have to honestly point out is job security. I guess that I have been spoiled from working in call-centers where you have to do something extreme to get fired. I have learned that as long as you are doing the job to the best of your abilities, the company wants to keep you.

4.0
Nov 22, 2008
Recommend
CEO approval
Business Outlook

Pros

If you are luck enough to work for a corporate property you'll get decent insurance, and PTO. PTO is great!! Much better progra that 2 week vacation a year. I've worked for Hilton for 5 years and earn 9 hours of PTO every two weeks! Also, if you work for a corporate hilton, you are able to stay at other corporate hilton properties for free!! I spent 7 nights in CABO on my honeymoon for nothing! You also receive discounts at other hilton properties. Stay away from franchises.

Cons

very few corporate properties in my area. Most are franchised.

3.0
Nov 18, 2008
Recommend
CEO approval
Business Outlook

Pros

Hilton has a team member travel program that allows employees to stay at Hilton properties at discounted rates. Although I have never once been able to get an "Employee" room at any hotel without personally calling the hotels general manager, it is possible to get "Family" rates which, although they are not free, are discounted from the properties normal nightly rate. Depending on what projects in IT you work in, there is some opportunity to work with some of the latest Microsoft technology. If you happen to work of one of these groups there are some really great toys to play with.

Cons

Hilton's corporate offices are very bloated with middle management. Layer after layer of bureaucracy that impedes the company from making any real progress. The Blackstone Group, who now owns Hilton is about to make a massive round of cuts and in the near future this may no longer be the case. Only time will tell. Corporate as a whole, has little or no project management processes in place to allow projects to be managed effectively. In most instances projects are successful in spite of themselves. If you can stand the utter lack of organization and the mind numbing bureaucracy, Hilton will be a fine place for you to work.

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