Hilton reviews

4.0

84% would recommend to a friend

(7,535 total reviews)
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Christopher Nassetta

97% approve of CEO

62% positive business outlook

Hilton has an employee rating of 4.0 out of 5 stars, based on 7,535 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Reviews by job title

8K reviews
3.0
Nov 17, 2008
Recommend
CEO approval
Business Outlook

Pros

Hilton Hotels has a large IT community, thanks to the merger it had with Promus some years back. The nature of IT to create software and other apps for the business is commendable. It is primarily a Microsoft organization, but there are other opportunities for Unix, Java, and VLDB work. It is also a great place for aggressive, ladder-climbing people who are looking for a high-level management position.

Cons

Unfortunately, there is far too much upper management within the IT group. We often see first-year programmers reporting directly to directors. We also often see far too many levels of management, layered within a department whose primary function should be to provide the best product for our guests and the personnel who interact directly with the guests. Hilton also has a strange habit of promoting employees for odd and often unknown reasons. Never have I seen a better working example of the saying: "Those who can, work; those who cannot, manage." (paraphrased) Also, the obscene amount of high-level managers invariably leads to incredibly slow and irrational decisions. Couple this with with a development cycle that looks a little like Agile, and you have a preponderance of chaos with people constantly running around with their hair on fire. For the employees in the trenches who spend most of their time fixing the junk that the outsourced consultants manage to continually churn out, promotions are non-existent. All exempt employees (programmers) who genuinely work hard and are good at what they do will never find themselves in a different position, because everything would grind to a halt without them. It is true that, once in a position, a Hilton programmer will never advance. One other thing is the pathetic health and dental plans that keep getting more expensive and less effective year by year.

4.0
Nov 15, 2008
Recommend
CEO approval
Business Outlook

Pros

#1 for me is people. I really like working with my immediate and extended team. We have a broad set of backgrounds, experience, and skill sets. While we are generally quite busy (or overloaded) with projects, we're always given the latitude to attack problems with our own perspective (assuming it makes sense and is explainable). Additionally, I've always felt encouraged to make improvements in the process and tool chain wherever I see fit (and I've done so, repeatedly). I've had "personal" projects I've done aiming to see if I could make something better turn into primary use tools for my team. It's very satisfying to be in such an environment.

Cons

Lack of organization. Over abundance of consultants, and/or external development groups. Lots of legacy systems being used in ways not originally intended, which leads to lots of shakey workarounds.

2.0
Nov 7, 2008
Recommend
CEO approval
Business Outlook

Pros

There is always something happening, and interesting technology challenges that revolve around the unique business model. Pay is high if you are not in the LA or European offices.

Cons

Bought by private equity and being run into the ground. Hilton is not a good bet right now from a career perspective. Wait until the layoffs, outsourcing and restructuring are complete sometime in 2009. The company lacks solid management and is not process driven. This can be frustrating if you come from a more structured organization with documented, repeatable business processes. The organization is not standardized or structured for efficiency.

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