Does Hilton pay their employees well?

According to anonymously submitted Glassdoor reviews, Hilton employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Hilton. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Hilton?

84% of Hilton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hilton 3.7 out of 5 for work life balance, 4.4 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Hilton?

Front Desk Agent (413) , Front Desk Receptionist (296) , Manager (204) , Sales Manager (193) , Bartender (178) , Guest Service Agent (163) , Receptionist (158) , Server (143) , Server/Waiter (133) , Housekeeper (126) , Food and Beverage Assistant (109) , Director (101) , Night Auditor (101) , Banquet Server (92) , Front Office Manager (89)

What are the pros of working at Hilton according to real employee reviews?

"Great people and love the workflow" ((in 475 reviews)); "Awesome culture and great people to work with" ((in 338 reviews)); "Great team....... That's about it in this area I wouldn't waste your time working for this company." ((in 251 reviews)); "Great travel benefits and day one 401K contributions" ((in 188 reviews)); "But at it's roots are the Team Members who make the hotels great." ((in 187 reviews))

What are the cons of working at Hilton according to real employee reviews?

"Low pay (around $10 with experience) for a lot of headache and stress." ((in 561 reviews)); "Poor management not enough to tools and equipment to do the right job" ((in 547 reviews)); "Long hours and underinvestment in some properties" ((in 422 reviews)); "Also salaries are low and for the level of responsibility doesnâ??t really worth the aggravation" ((in 379 reviews)); "Managers were bad at communicating with each other and satff." ((in 156 reviews))

What are employees saying about Hilton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hilton layoffs and their outlook for job security at Hilton in 2026.

What Hilton locations have received the highest employee ratings?

Guadalajara , Los Cabos , Cancún , Ciudad de México

Hilton reviews

4.0

84% would recommend to a friend

(7,534 total reviews)

Christopher Nassetta

97% approve of CEO

62% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.4

Culture & values

4.1

Career opportunities

4.0

Senior management

3.7

Work/Life balance

3.6

Compensation and benefits

Hilton has an employee rating of 4.0 out of 5 stars, based on 7,534 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

4.0

Sep 2, 2008

Good Company to work for but not for a long time.

Front desk

Recommend

CEO approval

Business Outlook

Pros

If you are just looking for a job to pay the bills or while you are in school. Easy Job not a lot of responsabilities Average Benefits You get great Great discounts in hilton hotels in the entire country so for example if a room is $119 a night you pay around $35-$40

Cons

Very hard to advance Don't work there for more than 2-3 yrs if you want to make more than 30K

3.0

Aug 30, 2008

Great place to work as long as you are not in HSC.

Customer support analyst

Recommend

CEO approval

Business Outlook

Pros

Great employee discount. The discount we received on hotels is by far the best compared to working with other hotel chains. There were also some great people working there, and we had a lot of fun in between taking calls. Quite a few of the supervisors were also very down to earth, and understood that sometimes 'life happens' and you have to deal with it. When management did something to show their appreciation to the employees, it was usually very good. They provided meals during holidays, or offered pizza when they wanted us to work through lunch or take a lunch later.

Cons

In my position, if you were a minute late, corrective action had to be issued. If you were stuck in traffic, were in an automobile accident, sick, etc, and it caused you to be late or call in, corrective action had to be issued. Additionally, in HSC (Hilton Support Center, the name of the help desk for the hotels), we did more hand holding to assist hotel employees than we did actual IT support. Hotels employees would call because they didn't know how to balance a report, check in a guest, or print an invoice. 80% of the calls we took were procedural.

3.0

Aug 29, 2008

Hilton - "The first step on the ladder of Hospitality"

Credit manager

Recommend

CEO approval

Business Outlook

Pros

good staff benefits - including european staff accommodation rates, training oportunities, reward schemes.

Cons

USA staff accommodation never available, poor pay below senior management level, additional duties/postions with no extra pay

Viewing 7513 - 7515 of 7,534 Reviews

Jobs at Hilton

Gerente de Alimentos y Bebidas - Publicación vencida

Barman - Publicación vencida

Guadalajara

View job

Supervisor de Seguridad - Publicación vencida

Gerente de Recursos Humanos - Publicación vencida

Recepcionista - Publicación vencida

Hilton

Hilton reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good Company to work for but not for a long time.

Great place to work as long as you are not in HSC.

Hilton - "The first step on the ladder of Hospitality"

Jobs at Hilton

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