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      Hilton

      Engaged Employer

      Hilton reviews

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      4.0

      84% would recommend to a friend

      (7,534 total reviews)
      avatar

      Christopher Nassetta

      97% approve of CEO

      62% positive business outlook

      Ratings by category

      4.7

      Diversity & inclusion

      4.4

      Culture & values

      4.1

      Career opportunities

      4.0

      Senior management

      3.7

      Work/Life balance

      3.6

      Compensation and benefits

      Hilton has an employee rating of 4.0 out of 5 stars, based on 7,534 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      5.0
      Aug 24, 2008

      Hiltion, A great place to to work

      Programme analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      The Memphis corporate office has a comfortable, casual workplace that makes you happy to come to work in the morning. When your life requires you to be elsewhere, the work schedule can be flexible as long as you work something out with your manager. The benefits are good ranging from your typical 401(k) plan and a solid medical program to discounts on hotel rooms and hotel furnishings.

      Cons

      Office politics can be a drag but I suppose that will be an issue wherever you go. I also assume this will vary from place to place you work within Hilton. Hilton is not an IT company, and the IT department does not run as such. If you are used to and prefer structure and standards, you may be dissapointed.

      1.0
      Aug 20, 2008

      Ideal job if you want anonymity, and dull grinding repetition

      Hotel desk reservation agent at call center
      Recommend
      CEO approval
      Business Outlook

      Pros

      Employee reservations at OWNED and MANAGED properties are free, plus reduced rates at many other properties. It's always nice when representatives from specific locations come and visit the center, as they often sponsor contests and provide lunch or some sort of giveaway. However fun that is, however, you don't get extra time off the phones for it, and you have to zip past on your fifteen minute break or thirty minute lunch, grab pamphlets and freebies and pretend to hear the hotel's selling points before returning to your desk to take more calls. Also, free stays at specific properties would be better IF you could get the time off to actually take the vacation.

      Cons

      I found the HR department went to great lengths to create a hostile work environment requiring documentation for FMLA chronic care up to four times per year (which irritated my doctors). The manager of the call center would rather be roasting a whole pig (true story-he brought it in for staff) than actually doing his job. They are known through out Tampa for their very low start pay and nickel and diming their employees to death. They often break "promises" creating a very low morale. About the only thing positive about the call center is the paint on the walls (bright yellows, reds and blues).

      Viewing 7516 - 7518 of 7,534 Reviews
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      Glassdoor has 13,597 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.