Does Hilton pay their employees well?

According to anonymously submitted Glassdoor reviews, Hilton employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Hilton. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Hilton?

84% of Hilton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hilton 3.7 out of 5 for work life balance, 4.4 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Hilton?

Front Desk Agent (414) , Front Desk Receptionist (298) , Manager (204) , Sales Manager (194) , Bartender (178) , Guest Service Agent (163) , Receptionist (158) , Server (144) , Server/Waiter (133) , Housekeeper (126) , Food and Beverage Assistant (109) , Director (101) , Night Auditor (101) , Banquet Server (92) , Front Office Manager (89)

What are the pros of working at Hilton according to real employee reviews?

"Travel benefits are great and I like if we stay for so many years we can retain them" ((in 1071 reviews)); "Great people and love the workflow" ((in 469 reviews)); "Great team....... That's about it in this area I wouldn't waste your time working for this company." ((in 259 reviews)); "Great work life balance and ability to create own projects" ((in 205 reviews)); "Great team member travel program" ((in 190 reviews))

What are the cons of working at Hilton according to real employee reviews?

"Low pay (around $10 with experience) for a lot of headache and stress." ((in 557 reviews)); "Poor management not enough to tools and equipment to do the right job" ((in 551 reviews)); "Long hours and underinvestment in some properties" ((in 409 reviews)); "Also salaries are low and for the level of responsibility doesnâ??t really worth the aggravation" ((in 366 reviews)); "Managers were bad at communicating with each other and satff." ((in 156 reviews))

What are employees saying about Hilton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hilton layoffs and their outlook for job security at Hilton in 2026.

What are the top reviewed Hilton locations?

Ciudad de México , Guadalajara , Los Cabos , Cancún , Puerto Vallarta , San Luis Potosí , Tulum , Playa del Carmen , Veracruz , Monterrey , Querétaro , Silao , Villahermosa , Tijuana , Reforma , Guanajuato , León , Saltillo , El Tule , Nuevo Laredo , Aguascalientes , Culiacán , Quintana Roo , Coatzintla , Los Reyes , Puebla

Hilton reviews

4.0

84% would recommend to a friend

(7,544 total reviews)

Christopher Nassetta

97% approve of CEO

62% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.4

Culture & values

4.1

Career opportunities

4.0

Senior management

3.7

Work/Life balance

3.6

Compensation and benefits

Hilton has an employee rating of 4.0 out of 5 stars, based on 7,544 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

2.0

Dec 15, 2017

Grown too quickly

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

best discounted rooms, located all over the world, pricing is good, app to check-in is now an option, good breakfast

Cons

overworked and under appreciated, the Hilton family is no longer associated with the company (the focus is revenue not hospitality), unqualified directors, if its not their idea its not going to happen

Hilton Response

8y

Thank you for your review and offering feedback as we value your honesty. We are disappointed to hear that you did not experience the working dynamic as you had hoped and one that we strive to promote. We wish you well with all your future endeavors and appreciate you sharing our hospitality and vision.

3.0

Jun 17, 2017

Hilton Work@Home Tampa

Help desk technician

Recommend

CEO approval

Business Outlook

Pros

Great Employee Benefits Build A Schedule Work From Home Cheap Hotel Stays at some of the best hotels in the world Excellent PART TIME job.

Cons

Co-workers are rude On-site Call Center in Tampa is toxic They don't pay much The managers are not professional at all (they talk about firing people on the sales floor) Outsourcing American jobs to third world countries.

Hilton Response

8y

Thank you for providing us with your feedback. We appreciate your candor. Though we strive to promote a positive working environment, it sounds from your remarks that there could be opportunities for improvement. Please know your comments have been shared with leadership. Thank you again for taking the time to share your thoughts with us.

3.0

May 28, 2017

Front Desk Agent

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Not too difficult, and people are nice for the most part. Get to make fun interactions with guests and develop relationships.

Cons

Standing all day is down right painful. Can get very boring doing nothing, which makes for long work days.

Hilton Response

8y

Thank you for your review and offering feedback as we value your honesty. We are disappointed to hear that you did not experience the working dynamic as you had hoped and one that we strive to promote. We wish you well with all your future endeavors and appreciate you sharing our hospitality and vision.

Viewing 115 - 117 of 7,544 Reviews

Jobs at Hilton

Gerente de Recursos Humanos - Publicación vencida

Gerente de Centros de Consumo - Publicación vencida

Gerente de Recepcion - Publicación vencida

Guadalajara

View job

Agente de Recepción - Publicación vencida

Guadalajara

View job

Recepcionista - Publicación vencida

Hilton

Hilton reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Grown too quickly

Hilton Work@Home Tampa

Front Desk Agent

Jobs at Hilton

Hilton reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Jobs at Hilton

Hilton reviews FAQs