Does Hilton pay their employees well?

According to anonymously submitted Glassdoor reviews, Hilton employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Hilton. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Hilton?

84% of Hilton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hilton 3.7 out of 5 for work life balance, 4.4 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Hilton?

Front Desk Agent (414) , Front Desk Receptionist (298) , Manager (204) , Sales Manager (194) , Bartender (178) , Guest Service Agent (163) , Receptionist (158) , Server (144) , Server/Waiter (133) , Housekeeper (126) , Food and Beverage Assistant (109) , Director (101) , Night Auditor (101) , Banquet Server (92) , Front Office Manager (89)

What are the pros of working at Hilton according to real employee reviews?

"Travel benefits are great and I like if we stay for so many years we can retain them" ((in 1071 reviews)); "Great people and love the workflow" ((in 469 reviews)); "Great team....... That's about it in this area I wouldn't waste your time working for this company." ((in 259 reviews)); "Great work life balance and ability to create own projects" ((in 205 reviews)); "Great team member travel program" ((in 190 reviews))

What are the cons of working at Hilton according to real employee reviews?

"Low pay (around $10 with experience) for a lot of headache and stress." ((in 557 reviews)); "Poor management not enough to tools and equipment to do the right job" ((in 551 reviews)); "Long hours and underinvestment in some properties" ((in 409 reviews)); "Also salaries are low and for the level of responsibility doesnâ??t really worth the aggravation" ((in 366 reviews)); "Managers were bad at communicating with each other and satff." ((in 156 reviews))

What are employees saying about Hilton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hilton layoffs and their outlook for job security at Hilton in 2026.

What are the top reviewed Hilton locations?

Ciudad de México , Guadalajara , Los Cabos , Cancún , Puerto Vallarta , San Luis Potosí , Tulum , Playa del Carmen , Veracruz , Monterrey , Querétaro , Silao , Villahermosa , Tijuana , Reforma , Guanajuato , León , Saltillo , El Tule , Nuevo Laredo , Aguascalientes , Culiacán , Quintana Roo , Coatzintla , Los Reyes , Puebla

Hilton reviews

4.0

84% would recommend to a friend

(7,544 total reviews)

Christopher Nassetta

97% approve of CEO

62% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.4

Culture & values

4.1

Career opportunities

4.0

Senior management

3.7

Work/Life balance

3.6

Compensation and benefits

Hilton has an employee rating of 4.0 out of 5 stars, based on 7,544 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

5.0

Mar 28, 2017

A GREAT COMPANY

Customer care agent

Recommend

CEO approval

Business Outlook

Pros

GREAT PAY , BENEFITS AND FRIENDLY, HELPFUL CO-WORKERS

Cons

THEY NEED TO UPDATE THEIR TECHNOLOGY. ESPECIALLY WITH WFH EMPLOYEES.

Hilton Response

9y

Thank you for taking the time to give us a review and provide some feedback. We appreciate you exemplifying our values and sharing our vision of hospitality in everything you do. Keep up the great work!

3.0

Jan 27, 2017

A long-time employee's view

Administrative

Recommend

CEO approval

Business Outlook

Pros

Mostly great people Travel benefits Lots of vacation time

Cons

-The "culture" is outwardly great and fun, but inwardly phony, phony, phony....the longer you stay there, the harder it is to swallow. - It was sickening to me how much the company sucks up to the interns and fetes them like celebrities. They are treated far better than the rest of the employees are. Ugh. And they're so young and naive, they just eat it all up and walk around with starry eyes. So just beware if you intern there, that it will not always be like that. It's an act. You'll really miss that VIP treatment once you become a real employee.

Hilton Response

9y

Thank you for your review and offering feedback as we value your honesty. We are disappointed to hear that you did not experience the working dynamic as you had hoped and one that we strive to promote. We wish you well with all your future endeavors and appreciate you sharing our hospitality and vision.

3.0

Oct 1, 2016

Good starting job

Revenue specialist

Recommend

CEO approval

Business Outlook

Pros

-Great job especially for hospitality right out of college. -Plethora of benefits (401k, team member travel, starting 21 days of PTO, 1 work from home day a week) -Multiple resources at your disposal -Office culture is good for a big company. Everyone is very friendly and upper management is very approachable -Opportunities for advancement go beyond just revenue management

Cons

Office preaches for work/life balance but with 15 properties in a portfolio you typically need to work more than 40 hours a week to maintain performance especially when initiatives are due. Work is tedious and repetitive so it can be easy to burn out. Compensation is below par for relative revenue management positions. Also, yearly merit increases are minimal and do not reflect performance. Seniority and hard work usually lands you a harder portfolio with declining properties/difficult management teams with no compensation.

Hilton Response

9y

Thank you for taking the time to provide us your feedback. We acknowledge that Team Members have responsibilities outside of work so we do what we can to help them manage these multiple demands knowing work life balance is very important. Having leaders hear what's working and what's not working at Hilton helps us make changes for the better, which can ultimately impact the guest experience in a positive way. If you would like any further assistance in addressing these concerns, please reach out to your HR team or direct manager.

Viewing 118 - 120 of 7,544 Reviews

Jobs at Hilton

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Gerente de Centros de Consumo - Publicación vencida

Gerente de Recepcion - Publicación vencida

Guadalajara

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Agente de Recepción - Publicación vencida

Guadalajara

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Recepcionista - Publicación vencida

Hilton

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A GREAT COMPANY

A long-time employee's view

Good starting job

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