Hilton reviews

4.0

84% would recommend to a friend

(7,548 total reviews)
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Christopher Nassetta

97% approve of CEO

62% positive business outlook

Hilton has an employee rating of 4.0 out of 5 stars, based on 7,548 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Reviews by job title

8K reviews
1.0
Oct 8, 2022
Recommend
CEO approval
Business Outlook

Pros

Only perks were the hotel discounts and free parking they offer to employees. They will try to offer all these cool incentives but really it’s just a ruse to make the employees feel good.

Cons

Horrible management. Not flexible with any schedule you give them that was outside of THEIR preference. If you called out because you were sick, they punished you. If you were one minute early or late, they punished you. The managers are nowhere to be found when needing answers or support even if you call them. Good luck. The HR team is a complete and utter disaster. No support for the team or when receiving complaints. Nothing done about the complaints currently in motion. They shrugged their shoulders, dropped the pen they were writing with and said, “if you don’t like it, you can leave. There’s the door.” What HR team says that??? The managers do not support their team or help them in any way. There is no communication within the team nor within the managers. Asking for time off is a joke. Don’t waste your time with working at specific location unless you’re perfectly healthy and have nothing to do with your time and have no kids, no second job, no school, etc but be at their beck-and-call. I am currently waiting on a call back and it’s been well over a week with NO communication whatsoever with this team and this location.

3.0
Nov 30, 2021
Recommend
CEO approval
Business Outlook

Pros

Great company to work for. Hotel perks are great.

Cons

Some teams get easy promotions while others do not. Some egotistical managers who only car about making themselves look good.

3.0
Jun 2, 2021
Recommend
CEO approval
Business Outlook

Pros

Decent benefits, good diversity, talk a good game about their culture and values... and about the value of their "team members".

Cons

The company has consistently failed to plan ahead for the next downturn / next crisis (ie: the pandemic). So, when the economy hit a pandemic-sized iceberg, their first reaction was to jettison a large amount of staff who had stuck with the company through pay freezes, pay reductions, furloughs, repeated reorganisations , etc. Staff gave Hilton their loyalty but, despite Hilton's rhetoric, that loyalty was a one-way street.

Viewing 172 - 174 of 7,548 Reviews

Glassdoor has 13,614 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.