Does Hilton pay their employees well?

According to anonymously submitted Glassdoor reviews, Hilton employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Hilton. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Hilton?

84% of Hilton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hilton 3.7 out of 5 for work life balance, 4.4 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Hilton?

Front Desk Agent (414) , Front Desk Receptionist (299) , Manager (204) , Sales Manager (195) , Bartender (178) , Guest Service Agent (163) , Receptionist (158) , Server (145) , Server/Waiter (133) , Housekeeper (126) , Food and Beverage Assistant (109) , Director (101) , Night Auditor (101) , Banquet Server (92) , Front Office Manager (89)

What are the pros of working at Hilton according to real employee reviews?

"Great people and love the workflow" ((in 459 reviews)); "culture is great and they do invest in all their employees" ((in 333 reviews)); "Great team....... That's about it in this area I wouldn't waste your time working for this company." ((in 256 reviews)); "Great work life balance and ability to create own projects" ((in 206 reviews)); "But at it's roots are the Team Members who make the hotels great." ((in 190 reviews))

What are the cons of working at Hilton according to real employee reviews?

"Low pay (around $10 with experience) for a lot of headache and stress." ((in 555 reviews)); "Poor management not enough to tools and equipment to do the right job" ((in 543 reviews)); "Long hours and weekends but that comes with hotels" ((in 414 reviews)); "Also salaries are low and for the level of responsibility doesnâ??t really worth the aggravation" ((in 378 reviews)); "Managers were bad at communicating with each other and satff." ((in 160 reviews))

What are employees saying about Hilton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hilton layoffs and their outlook for job security at Hilton in 2026.

What are the top reviewed Hilton locations?

Ciudad de México , Guadalajara , Los Cabos , Cancún , Puerto Vallarta , San Luis Potosí , Tulum , Playa del Carmen , Veracruz , Monterrey , Querétaro , Silao , Villahermosa , Tijuana , Reforma , Guanajuato , León , Saltillo , El Tule , Nuevo Laredo , Aguascalientes , Culiacán , Quintana Roo , Coatzintla , Los Reyes , Puebla

Hilton reviews

4.0

84% would recommend to a friend

(7,549 total reviews)

Christopher Nassetta

97% approve of CEO

62% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.4

Culture & values

4.1

Career opportunities

4.0

Senior management

3.7

Work/Life balance

3.6

Compensation and benefits

Hilton has an employee rating of 4.0 out of 5 stars, based on 7,549 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

1.0

Oct 31, 2019

Worked for one year

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

There are no pros working for Hilton

Cons

Horrible place to work for

Hilton Response

6y

Thank you for your review and offering feedback as we value your honesty. We wish you well with all your future endeavors and appreciate you sharing our hospitality and vision.

3.0

Oct 25, 2019

What is work life balance?

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The work environment and opportunities. 2 days work from home after 6 months in role (~9 months from start). decent health care coverage options. The Colonnade is a great office space.

Cons

Inconsistencies between Hilton Corporate and RMCC cultures and values. The biggest frustration was the consistent praise about the work life balance, but in reality most people work over 45 hours a week and working overtime is encouraged by management and clients.

Hilton Response

6y

Thank you for taking the time to submit a review and provide feedback for us. We appreciate your comments. We wish you the best of luck in all your future endeavors!

5.0

Oct 14, 2019

Great Benefits

Human resources coordinator

Recommend

CEO approval

Business Outlook

Pros

Enjoyed fantastic travel benefits, health benefits, and after one year of continuous employment had the option to take 12 paid weeks of maternity leave. Great management structure and communication from corporate. Felt valued and respected.

Cons

Individual managers spoke down to people, top executives wanted things done with very little notice/ made last-minute changes that caused stress. Poor work/life balance working in HR.

Hilton Response

6y

We very much appreciate you taking the time to provide feedback on your overall work experience. With regard to Team Member discounts and benefits we are glad you were able to use them as we strive every day to leverage our expertise in the hospitality industry to provide our Team Members the best rates and discounts possible. Thank you for your service to Hilton.

Viewing 184 - 186 of 7,549 Reviews

Jobs at Hilton

Gerente de Recursos Humanos - Publicación vencida

Gerente de Centros de Consumo - Publicación vencida

Recepcionista - Publicación vencida

Gerente de Alimentos y Bebidas - Publicación vencida

Barman - Publicación vencida

Guadalajara

View job

Hilton

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Great Benefits

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