Hilton reviews

4.0

84% would recommend to a friend

(7,533 total reviews)
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Christopher Nassetta

97% approve of CEO

62% positive business outlook

Hilton has an employee rating of 4.0 out of 5 stars, based on 7,533 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Reviews by job title

8K reviews
5.0
Dec 14, 2015

Hilton hotels- a great adventure!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great leadership, great benefits, forward thinking, empowerment of employees, upper management actually cares about employees. Worked in several departments of my hotel, and loved the 5 years I spent there.

Cons

Not as much cohesion between hotel departments as I'd like to see

5.0
May 20, 2021
Recommend
CEO approval
Business Outlook

Pros

Growth opportunity, business of people serving people, purpose driven, diverse, incredible leaders and team members.

Cons

During the pandemic it has been tough not to travel and see colleagues in person. We use Teams for video calls, but not being together has been challenging. We have made it work to accomplish great things though!

1.0
Jun 17, 2020
Recommend
CEO approval
Business Outlook

Pros

Once in a blue moon it is possible to get employee hotel rates. It might require a miracle from a divine being though in order to be possible.

Cons

They laid off thousands of employees with an automated email. That speaks volumes to company culture. My bosses never reached out. HR never reached out. And we were given 10 days notice, in the middle of a pandemic and the worst economy in decades. Hilton was voted #1 place to work, but that's a massive joke. All management cares about is increasing profits so they can have bigger bonuses. This is why the hotel employees make so little yet the prices of the hotels are out of control. Management is so out of touch with the reality that people faced when they were furloughed. Their resource site for furloughed employees was full of wellness tips and how to relax, do yoga, etc. I don't know about everyone else but the last thing a real human being like me wants to hear from their company when they've lost their income is how to take deep calming breaths. This Company is a joke. Just apply to Marriott instead. They at least treat their employees with a basic level of human decency.

Viewing 19 - 21 of 7,533 Reviews

Glassdoor has 13,596 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.