Does Hilton pay their employees well?

According to anonymously submitted Glassdoor reviews, Hilton employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Hilton. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Hilton?

84% of Hilton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hilton 3.7 out of 5 for work life balance, 4.4 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Hilton?

Front Desk Agent (414) , Front Desk Receptionist (299) , Manager (204) , Sales Manager (195) , Bartender (178) , Guest Service Agent (163) , Receptionist (158) , Server (145) , Server/Waiter (133) , Housekeeper (126) , Food and Beverage Assistant (109) , Director (101) , Night Auditor (101) , Banquet Server (92) , Front Office Manager (89)

What are the pros of working at Hilton according to real employee reviews?

"Great people and love the workflow" ((in 459 reviews)); "culture is great and they do invest in all their employees" ((in 333 reviews)); "Great team....... That's about it in this area I wouldn't waste your time working for this company." ((in 256 reviews)); "Great work life balance and ability to create own projects" ((in 206 reviews)); "But at it's roots are the Team Members who make the hotels great." ((in 190 reviews))

What are the cons of working at Hilton according to real employee reviews?

"Low pay (around $10 with experience) for a lot of headache and stress." ((in 555 reviews)); "Poor management not enough to tools and equipment to do the right job" ((in 543 reviews)); "Long hours and weekends but that comes with hotels" ((in 414 reviews)); "Also salaries are low and for the level of responsibility doesnâ??t really worth the aggravation" ((in 378 reviews)); "Managers were bad at communicating with each other and satff." ((in 160 reviews))

What are employees saying about Hilton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hilton layoffs and their outlook for job security at Hilton in 2026.

What are the top reviewed Hilton locations?

Ciudad de México , Guadalajara , Los Cabos , Cancún , Puerto Vallarta , San Luis Potosí , Tulum , Playa del Carmen , Veracruz , Monterrey , Querétaro , Silao , Villahermosa , Tijuana , Reforma , Guanajuato , León , Saltillo , El Tule , Nuevo Laredo , Aguascalientes , Culiacán , Quintana Roo , Coatzintla , Los Reyes , Puebla

Hilton reviews

4.0

84% would recommend to a friend

(7,549 total reviews)

Christopher Nassetta

97% approve of CEO

62% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.4

Culture & values

4.1

Career opportunities

4.0

Senior management

3.7

Work/Life balance

3.6

Compensation and benefits

Hilton has an employee rating of 4.0 out of 5 stars, based on 7,549 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

1.0

May 26, 2017

Horrible treatment and management. Great customer service development.

Guest service agent

Recommend

CEO approval

Business Outlook

Pros

Great way to develop customer service skills. The interaction you get with every guest is very personal so over time it will improve your communication skills.

Cons

Horrible management. Too many politics for a small 4 star hotel. Unfair treatment for newcomers and the upper levels are biased to employees with higher seniority. I can understand if those with seniority have more leeway in certain things, however, it shouldn't be in everything. For example, when it came to scheduling and taking long breaks, employees that stayed longer were allowed to have their requests fulfilled. But if you are not there for long enough, even if you are the same title, you can't even request an early leave because you are feeling unwell (even with a doctor's note provided next day). Instead you will get interrogated like no tomorrow. Unbelievable. If you don't mind being mistreated like a tool, then feel free to work here.

Hilton Response

9y

Thank you for providing us with your feedback. We appreciate your candor. Though we strive to promote a positive working environment, it sounds from your remarks that there could be opportunities for improvement. Please know your comments have been shared with leadership. Thank you again for taking the time to share your thoughts with us.

4.0

May 23, 2017

One of the best companies in hospitality

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The environment and energy working at Hilton is amazing. I've never been happier to work for a company before. The benefits are pretty good and room rate discounts have helped me travel more than I've ever imagined.

Cons

Pay could be better. I have a degree pertaining to my position but received a low starting hourly pay. There is opportunity for growth so it may be worth it to some.

Hilton Response

9y

Thank you for taking the time to provide us with your feedback and this review. Your comments are appreciated and valued. Hilton works diligently to promote a positive work environment and a culture that embraces all of our values. We are glad this is the case for you!

4.0

May 11, 2017

Professional work environment that empowers the employees with chances to make immediate day to day decisions.

Security officer

Recommend

CEO approval

Business Outlook

Pros

The employees make working here a great experience. It's a legitimate family atmosphere and it's difficult to not have immediate support from any department for any situation. The guest is everyone's priority. Amazing benefits. Great working environment. Good hours. Attentive managers, and a solid fundamental system for upward movement within the company.

Cons

The pay is average. I can't knock the company for paying the standard wages set in our economy, but it's still difficult to make ends meet without taking every overtime opportunity that pops up. Very taxing on maintaining healthy family interactions. It is what it is though.

Hilton Response

9y

Thank you for taking the time to provide your opinion and feedback. We do our very best to provide competitive compensation packages. If you would like further assistance in addressing your concern, please reach out to your HR team or direct manager.

Viewing 208 - 210 of 7,549 Reviews

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Guadalajara

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Hilton

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Horrible treatment and management. Great customer service development.

One of the best companies in hospitality

Professional work environment that empowers the employees with chances to make immediate day to day decisions.

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