Does Hilton pay their employees well?

According to anonymously submitted Glassdoor reviews, Hilton employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Hilton. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Hilton?

84% of Hilton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hilton 3.7 out of 5 for work life balance, 4.4 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Hilton?

Front Desk Agent (414) , Front Desk Receptionist (299) , Manager (204) , Sales Manager (195) , Bartender (178) , Guest Service Agent (163) , Receptionist (158) , Server (145) , Server/Waiter (133) , Housekeeper (126) , Food and Beverage Assistant (109) , Director (101) , Night Auditor (101) , Banquet Server (92) , Front Office Manager (89)

What are the pros of working at Hilton according to real employee reviews?

"Great people and love the workflow" ((in 459 reviews)); "culture is great and they do invest in all their employees" ((in 333 reviews)); "Great team....... That's about it in this area I wouldn't waste your time working for this company." ((in 256 reviews)); "Great work life balance and ability to create own projects" ((in 206 reviews)); "But at it's roots are the Team Members who make the hotels great." ((in 190 reviews))

What are the cons of working at Hilton according to real employee reviews?

"Low pay (around $10 with experience) for a lot of headache and stress." ((in 555 reviews)); "Poor management not enough to tools and equipment to do the right job" ((in 543 reviews)); "Long hours and weekends but that comes with hotels" ((in 414 reviews)); "Also salaries are low and for the level of responsibility doesnâ??t really worth the aggravation" ((in 378 reviews)); "Managers were bad at communicating with each other and satff." ((in 160 reviews))

What are employees saying about Hilton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hilton layoffs and their outlook for job security at Hilton in 2026.

What are the top reviewed Hilton locations?

Ciudad de México , Guadalajara , Los Cabos , Cancún , Puerto Vallarta , San Luis Potosí , Tulum , Playa del Carmen , Veracruz , Monterrey , Querétaro , Silao , Villahermosa , Tijuana , Reforma , Guanajuato , León , Saltillo , El Tule , Nuevo Laredo , Aguascalientes , Culiacán , Quintana Roo , Coatzintla , Los Reyes , Puebla

Hilton reviews

4.0

84% would recommend to a friend

(7,549 total reviews)

Christopher Nassetta

97% approve of CEO

62% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.4

Culture & values

4.1

Career opportunities

4.0

Senior management

3.7

Work/Life balance

3.6

Compensation and benefits

Hilton has an employee rating of 4.0 out of 5 stars, based on 7,549 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

4.0

Apr 14, 2017

Very Well-Supported

Revenue manager

Recommend

CEO approval

Business Outlook

Pros

We have a generous PTO package, good benefits, and a lot of perks outside the paycheck: the opportunity to work from home, somewhat flexible work hours, and often food provided at the office.

Cons

Since my specific job is done remotely from the teams I and my peers work with anyway, it'd be useful to be able to work from home full-time.

Hilton Response

9y

Thank you for taking the time to give us a review and provide some feedback. We appreciate you exemplifying our values and sharing our vision of hospitality in everything you do. Keep up the great work!

1.0

Feb 14, 2017

One of the ABSOLUTE WOST places in the world to work for-EVER!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There are some (only some) good people you will work with; you will work mostly with a group of extremely hostile, vicious, dishonest, and extremely negative managers and team members.

Cons

The worst place I have ever worked in my life, on every way imaginable. Extremely negative and hostile work environment. Incompetent, vicious, and absolutely terrible managers. Also, it is the most disgusting and dirtiest hotel EVER...it is infested with bed bugs and cocaroches!!! I highly discourage anyone from working in this Nightmarish HELLHOLE!

5.0

Jan 11, 2017

A lifetime career

Director of front office

Recommend

CEO approval

Business Outlook

Pros

Working for Hilton for 10 years, and what a ride. After being promoted 5 times, working at 5 different hotels, in 4 different states, I believe I can truly say Hilton is a wonderful company to work for. Compensation is fair and aggressive within the hospitality brand, benefits are industry leading and have even been highlighted in the news in 2016. Hilton is a fair employer, with a strong culture that rewards hard work and is committed to its teams. Come join us.

Cons

We always wonder if the grass is greener on the other side (its normal). Every job has its ups and downs, and I believe Hilton has taken team member feedback well, and developed solutions to improve the quality of life for its team. I would like to see affordable child care assistance considered as a benefit for us, but am happy with the progress Hilton has made towards benefits so over the years. We are going in the "right" direction.

Hilton Response

9y

Thank you for taking the time to provide us with your feedback and this review. Your comments are appreciated and valued. Be sure to shareany suggestions or ideas you may have with your manager. The best ideas come from our Team Members. We appreciate you exemplifying our values and sharing our vision of hospitality in everything you do.

Viewing 214 - 216 of 7,549 Reviews

Jobs at Hilton

Gerente de Recursos Humanos - Publicación vencida

Gerente de Centros de Consumo - Publicación vencida

Recepcionista - Publicación vencida

Gerente de Alimentos y Bebidas - Publicación vencida

Barman - Publicación vencida

Guadalajara

View job

Hilton

Hilton reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Very Well-Supported

One of the ABSOLUTE WOST places in the world to work for-EVER!

A lifetime career

Jobs at Hilton

Hilton reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Jobs at Hilton

Hilton reviews FAQs