Hilton reviews

4.0

84% would recommend to a friend

(7,549 total reviews)
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Christopher Nassetta

97% approve of CEO

62% positive business outlook

Hilton has an employee rating of 4.0 out of 5 stars, based on 7,549 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Reviews by job title

8K reviews
5.0
Apr 4, 2016

Customer Care Coordinator

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Being able to block off up three separate blocks per day to work (I.e. 5-7 am , then 10am- 2 pm, and a final 5pm-7 pm if they're available) allows me great flexibility to get things done and come back to the phones each time refreshed and ready to help customers.

Cons

It can take some getting used to scheduling yourself weekly and making sure you're filling your obligated hours in the correct shift and the correct amount of weekend hours.

2.0
Mar 7, 2016

Needs alot of improvement

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good entry level co-workers. Good hotel benefits.

Cons

Management is awful, no experience required so nobody knows what their doing..not even management. Pay is below average and managers knit pick everyone on everything. Responsibility is ridiculously high for the pay. Normal employees quit within weeks.

Viewing 226 - 228 of 7,549 Reviews

Glassdoor has 13,615 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.