Hilton reviews

4.0

84% would recommend to a friend

(7,550 total reviews)
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Christopher Nassetta

97% approve of CEO

62% positive business outlook

Hilton has an employee rating of 4.0 out of 5 stars, based on 7,550 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Reviews by job title

8K reviews
5.0
Jun 26, 2015
Recommend
CEO approval
Business Outlook

Pros

Care about their employees. Encourage employees to be creative and free thinkers. Truly believe in customer service. Always looking for talent inside the organization.

Cons

If you work for a franchised hotel you may be at a disadvantage. My experience has shown that Franchised units are less likely to highlight accomplishments for fear of losing those employees to better opportunities.

3.0
Jun 16, 2015
Recommend
CEO approval
Business Outlook

Pros

- Great opportunities to live and work around the globe if you're interested in relocating - Depending on which team you're in you may learn a lot - Half-decent benefits - Good for those who enjoy traveling for business

Cons

- Corporate team members are generally not best in class and many seem to have fallen into their positions without much real expertise, especially the marketing team. - Very difficult to make changes quickly as there are too many people, some of whom do the same jobs but are in different. - Male dominated culture with old-school attitudes (as you would expect in the hotel industry). Not forward thinking or progressive. - General lack of respect for female team members because the company is hierarchical and male dominated i.e General Managers, Hotel Owners, Senior Mgmt tend to be male and operate as if it is still 1982. - Terrible team member travel program. Completely pointless - just for show. - There is so much apathy within the company and so many people who are jobsworths, no real innovation is possible. Teams don't work in harmony with each other. There is a lot of distrust between hotel teams and corporate teams and also within the corporate side itself. - Not much career progression because of limited training and inward-facing culture

1.0
Apr 30, 2015

Hilton Home reservationist

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Fun training. can work at home at your own hours.

Cons

Training fun, but not what needed on computers. did not talk about pay until hired. Work a lot and computer service from Hilton not always working and they would blame you, unfair. Some people already quit in about a month. It was not what was expected for a lot of people. You have to account for every second. if you go to the bathroom, only two times allowed at a certain time , you have to log off and on, very stressful. Instructions very nice, but not always truthful.

Viewing 250 - 252 of 7,550 Reviews

Glassdoor has 13,615 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.