Does Hilton pay their employees well?

According to anonymously submitted Glassdoor reviews, Hilton employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Hilton. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Hilton?

84% of Hilton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hilton 3.7 out of 5 for work life balance, 4.4 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Hilton?

Front Desk Agent (413) , Front Desk Receptionist (297) , Manager (204) , Sales Manager (193) , Bartender (178) , Guest Service Agent (163) , Receptionist (158) , Server (143) , Server/Waiter (133) , Housekeeper (126) , Food and Beverage Assistant (109) , Director (101) , Night Auditor (101) , Banquet Server (92) , Front Office Manager (89)

What are the pros of working at Hilton according to real employee reviews?

"Great people and love the workflow" ((in 475 reviews)); "Awesome culture and great people to work with" ((in 338 reviews)); "Great team....... That's about it in this area I wouldn't waste your time working for this company." ((in 251 reviews)); "Great travel benefits and day one 401K contributions" ((in 188 reviews)); "But at it's roots are the Team Members who make the hotels great." ((in 187 reviews))

What are the cons of working at Hilton according to real employee reviews?

"Low pay (around $10 with experience) for a lot of headache and stress." ((in 561 reviews)); "Poor management not enough to tools and equipment to do the right job" ((in 547 reviews)); "Long hours and underinvestment in some properties" ((in 422 reviews)); "Also salaries are low and for the level of responsibility doesnâ??t really worth the aggravation" ((in 379 reviews)); "Managers were bad at communicating with each other and satff." ((in 156 reviews))

What are employees saying about Hilton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hilton layoffs and their outlook for job security at Hilton in 2026.

What Hilton locations have received the highest employee ratings?

Guadalajara , Los Cabos , Cancún , Ciudad de México

Hilton reviews

Compare reviews

4.0

84% would recommend to a friend

(7,535 total reviews)

Christopher Nassetta

97% approve of CEO

62% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.4

Culture & values

4.1

Career opportunities

4.0

Senior management

3.7

Work/Life balance

3.6

Compensation and benefits

Hilton has an employee rating of 4.0 out of 5 stars, based on 7,535 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

1.0

Mar 28, 2014

Hornet's Nest

Manager

Recommend

CEO approval

Business Outlook

Pros

Five weeks of vacation annually

Cons

This review applies to Hilton Corporate Positions Only: Intensely political environment with the operating efficiency of a government bureaucracy (think DMV), organized into silos that compete for influence and power, destroying company value in the process. Talent and contribution is sidelined by brown-nosing. Meritocracy is an alien concept. Turnover is high.

4.0

Dec 8, 2012

Life at Hilton work from home call center

Reservation taking

Recommend

CEO approval

Business Outlook

Pros

Work from home, work in pj's. Dont use gas to get to work,. You set the atmosphere

Cons

Sometimes feel left out of the loop

4.0

Mar 13, 2015

Great benefits, bad communication

Customer care coordinator

Recommend

CEO approval

Business Outlook

Pros

You get discounted and sometimes free rooms at hotels, flexible schedule, lots of pto and sick time, working from home is the best, lots of activities on site, discounts on non hilton items, many different departments to advance in, great job for stay at home parents and people in school, family members also get travel benefits.

Cons

Sometimes the systems don't work or kick you out mid-call which can make it hard to do your job and its very frustrating, maintenance on the website is always scheduled at a time that's very inconvenient for everyone, communication between people that work at home and people that work on site is lacking big time. Email is the main mode of communication when you work from home and sometimes it's more likely to win the lottery 10 times than it is to get a response from my boss. Policies change so often that it's hard to keep up and then we have agents telling customers outdated information. Not to mention A LOT of hotel workers aren't trained on the hhonors program so they give false info and 9 times out of 10 we're the ones that get yelled at by customers about it and we're left apologizing and trying to fix someone else's mess.

Viewing 25 - 27 of 7,535 Reviews

Jobs at Hilton

Gerente de Alimentos y Bebidas - Publicación vencida

Barman - Publicación vencida

Guadalajara

View job

Supervisor de Seguridad - Publicación vencida

Gerente de Recursos Humanos - Publicación vencida

Recepcionista - Publicación vencida

Hilton

Hilton reviews

Ratings by category

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Reviews by job title

Hornet's Nest

Life at Hilton work from home call center

Great benefits, bad communication

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