Hilton reviews

Low hourly rate. Tough to make all the metrics for potential bonuses, and Hilton network issues negatively impact these metrics. At times system and network connection issues make it tough to do the job, and they are fairly regular occurrences. These are the only truly negative issues of consequence I have experienced, so far.

With an expectation to also provide service to the guest, the computer system has a flaw that takes away a sales conversion based on total calls and total sales, which hurts your incentive and your performance goals. Agents have no control over the types of calls they receive and sometimes it felt like when you were doing very well for the month, all of a sudden your types of calls changed and you could see your sales drop and in turn your commission drop too. You are "teathered" to a headset during your entire shift with the exception of breaks which are scheduled for you. So you become very sedentary and you can start to feel isolated since you are not in a office environment.