IBM reviews

*IBM is too top-heavy in the executive and management ranks. It has too many people managing the business and each account. *It is a heavily oriented process company, but this approach has become a goal rather than a path. there is no need to have layers of people double-checking the work done by other members. *For IBM GBS the heart of the business has been billable hours. The more bodies it takes to do a job the better. Obviously, it passes the cost to the customers, but there is a pressure, so there is a huge incentive to reduce cost, rather than to optimize and improve the services, and the perceived benefit of the delivery of the project *Top management decides when the lay-off of skilled people should occur, not based on their skill or contribution, but mainly on a myopic short term saving cost. *It embraces innovation as a company, but the political environment at mid-level reduces greatly the innovation attitude on the people.

I believe processes should become more independent and have less bureaucracy.