Indeed reviews

3.8

69% would recommend to a friend

(4,539 total reviews)
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Hisayuki Deko Idekoba

52% approve of CEO

45% positive business outlook

Indeed has an employee rating of 3.8 out of 5 stars, based on 4,539 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Indeed employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

5K reviews
1.0
Apr 6, 2023
Recommend
CEO approval
Business Outlook

Pros

One friday off per month Canteen Very good office.

Cons

The team's primary focus was on metrics, such as revenue retention and preventing churns, as well as increasing the budgets of clients from sales reps book of business. However, the role was not centered around customer support as expected, but rather soft sales or account management. Managers only discussed low metrics during meetings, without providing practical solutions to improve them, which made the meetings feel like a waste of time since the team was already busy dealing with customers. The training provided was inadequate, and the team leader was authoritarian, suspicious, and added more work to the already overburdened workload, despite the team being overworked to the point of having to work overtime. Sales reps often made unrealistic promises to customers and often lacked knowledge about the product, leading to disgruntled customers being passed off to Support to handle. While not all sales staff had this mindset, some believed it was now Support's problem and could even harass Support if their customers' needs were not met. As a Support agent, you would be inundated with requests from hundreds of clients across three different books of business held by three sales reps, which made the workload overwhelming and difficult to manage. Despite the decent salary, many people walked away from the job due to the toxic atmosphere and workload. Massive layoffs of 2200+ people in 2023. Quite ironic.

1.0
Mar 20, 2023

Avoid.

Recommend
CEO approval
Business Outlook

Pros

Free food, good team mates.

Cons

There are two Indeeds. There's the 'lets-hug-the-world-and-give-them-a-job' message from the PR agency and CEOs office. Then there's the other Indeed where you have to hit at least 100% of your entire first quarter KPIs in 3.5 weeks (you read that right) or you're fired! Lay-offs through the back door.

2.0
Jul 5, 2022
Recommend
CEO approval
Business Outlook

Pros

Indeed's a pretty cool company for a product manager. They say all the right things, give good benefits, and the top-level leaders are mostly great. I worked there for nearly four years - first as an APM, then as a product manager. I liked the coffee bar, free lunches, and nearly everyone I worked with on the engineering side was terrific. I was given opportunities for mobility, and worked on four different major products while I was there.

Cons

Indeed is a poster child for what "growing fast" looks like... and what not to do. During my time there, they 10x'd both headcount (from 1100 to 11k) and revenue (400M to 4B). And with that growth came a lot of pain - unreasonable expectations, fast promotions for people that weren't ready, and empire building like crazy. I had the misfortune to end up working for not one, but three terribly incompetent middle-managers. All seemed to have "good intentions" and promised to "value coaching", but had zero interest in trying to understand what I was working on, give me guidance, or actually invest in my career. After four years, I was managing a team of four and running six engineering teams but still had an entry-level IC title and mediocre salary, and was just told I needed to "do more" by my idiot of a boss who got promoted to director in less than three years and who described the sum of his responsibilities as "providing updates to management" to one of my frustrated directs. Everywhere I looked around the company, I saw the living embodiment of the "peter principle" - managers who rose to the level of their incompetence. The product org doubled down on micro A/B tests; I was recently told by a good friend who still works there that the most innovative thing to come out of Indeed in the past 5 years was to switch from "pay per click" to "pay per apply". I learned too late, as a platform PM focused on building internal tools, that the only sure route to promotion was to run a few dozen A/B tests that moved conversion rates from 3.79% to 3.84%. At the end of my time at Indeed, I was working 80 hours a week and all my manager could suggest in areas of improvement when I asked what it would take to get promoted to Senior Product Manager was "do more". A few months later I was a Senior Product Manager at Amazon, and now I'm a Director of Product. In recent years, leadership has brought in a bunch of jargon-spouting MBA consultant types for high-paying senior director and VP roles, basically ruining any chance for real impact among hard-working PMs who want to move up. It seems much of this stems from putting a former sales leader in charge of their enterprise product development, and due to the leader of the SMB unit's personal biases (he has an ivy-league MBA, so therefore...). If you're looking for a steady paycheck and some free food, and don't mind dealing with a ton of misguided requests raining down on you demanding results, look no further. Otherwise... there are better options out there.

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Indeed Response
3y
Thanks for providing us with feedback. We're glad to hear that you enjoyed the perks and benefits package #insideindeed! That said, we'd like to address some of your concerns. There are standards and processes in place at Indeed to ensure that managers lead their teams responsibly. To verify this, we regularly conduct employee surveys and encourage all employees to participate in these anonymous surveys. We always want to recognize our employees for the great work they do, and we want to ensure our employees progress in their career with us. With that, we encourage employees to have weekly 1:1’s with their managers to not just ensure that goals are met, but also to have discussions on career development. We have standards and processes in place for promotions, such as our quarterly reviews and calibrations. As we continue to grow as a company, we also try to strike a balance between offering career development by promoting internally, and also hiring externally to increase the experience level of our people. Your feedback is greatly appreciated and if you have any additional suggestions for us you can also contact us directly at inside@indeed.com.
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