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      Indeed

      Part of Recruit Holdings, Co., Ltd.

      Engaged Employer

      Indeed reviews

      3.8

      69% would recommend to a friend

      (4,539 total reviews)
      avatar

      Hisayuki Deko Idekoba

      52% approve of CEO

      45% positive business outlook

      Ratings by category

      4.3

      Work/Life balance

      4.1

      Diversity & inclusion

      4.0

      Compensation and benefits

      3.8

      Culture & values

      3.3

      Career opportunities

      3.1

      Senior management

      Indeed has an employee rating of 3.8 out of 5 stars, based on 4,539 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Indeed employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      2.0
      May 17, 2022

      If you are a Sales person looking to grow in your career then RUN

      Senior account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Unlimited PTO and 'YOU' days

      Cons

      Sales people have no opportunity to grow personally or professionally. You are treated like a child and constantly micromanaged and babysat from the top down. The company grew too big too fast and sales people are not valued - you are just a number. They are constantly asking for updates (4,5,6 times PER DAY) on where you stand with your accounts and don't trust you to own the sales process. If you are with the company for many years (as many reps are because they get comfortable) you stop learning completely and the job becomes robotic. They don't care about how much revenue you're bringing in just about how many calls you can make and 'impact' conversations you can have with the same clients. The constant micromanaging is so exhausting and makes you feel incompetent as an adult and salesperson. Management claims to take feedback from reps but they don't have any idea what is actually going on in the day to day. All they care about it hitting their astronomical goals year over year instead of understanding what our clients really want. Reps are forced to shove products in our client's faces that make NO SENSE for their business or needs which ruins relationships really quickly. There are constantly re-orgs where you lose the clients you worked YEARS to grow, retain and build relationships with and they are handed off to other reps to enjoy the fruits of your labor. You are chained to your desk (remote or not) from 8-5 or 9-6 with ZERO flexibility. Until I left Indeed I forgot what it was like to feel like an adult without being babysat constantly. This is not the place for a sales professional looking to grow in their career and learn, develop new skills. They want to retain you with the perks of unlimited PTO, inclusion groups and happy hours but they don't truly value you as a rep even if you are a top performer. I was a top performer for 7 years and I barely had a formal exit interview - they don't care! They want to push out the talent so they can bring in recent grads for 1/4 of the pay. If you try to bring up any of these challenges to your direct manager or leadership they shut it down immediately and tell you you're being negative. I have seen MANY people let go or forced to leave over the years because they voiced their concerns. You are also only promoted to team lead or director if you interview 5+ times (even after being there 5,6,7 years) to prove you are 'resilient' even th

      avatar
      Indeed Response
      4y
      Thank you for taking the time to provide us with feedback about your experience working #insideindeed. We’re truly disappointed to read that your experience wasn’t always positive. We’d like to take this opportunity to address some of your concerns. Our managers are held accountable in our business to their leadership roles and we continuously monitor that through engagement surveys and manager performance reviews. These conversations also help us identify team members who deserve recognition for the work they’re doing, and those who might need a bit more support to get to where they want to be. We always want to recognize our employees for the great work they do, and we want to ensure our employees progress in their careers with us. With that, we encourage employees to have weekly 1:1’s with their managers to not just ensure that goals are met, but also to have discussions on career development. We have standards and processes for promotions, such as our quarterly reviews and calibrations. On compensation, we rely on many sources of information to determine the range of wages of our employees with ongoing updates. For context, ~85% of our ranges have been updated in the last 12 months and all ranges in the last 24 months to reflect market movement. Your feedback is greatly appreciated, and if you’re willing to provide more information about your experience, you can contact us directly at inside@indeed.com
      1.0
      Apr 14, 2022

      Not what it once was

      Senior account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Unlimited PTO, great people, Mental health days

      Cons

      Base compensation, bonus structure, senior Leadership, Back to office for no reason, promotion opportunities

      avatar
      Indeed Response
      4y
      Thanks for writing us a review. We're pleased to read that you enjoy our perks and benefits package! That said, we'd like to take a moment to address your concerns. On compensation, we are open and transparent with our salary ranges for all roles up to Senior Director. Market rates are evaluated twice a year, and are adjusted as needed to remain competitive in each market we hire in. That said, base salaries are only one component of an employee’s total compensation. All full time employees are also eligible for quarterly bonuses based on performance and Restricted Stock Units (RSUs) of our parent company, Recruit, Open Paid Time Off, and various perks depending on your office. We always want to recognize our employees for the great work they do, and we want to ensure our employees progress in their career with us. With that, we encourage employees to have weekly 1:1’s with their managers to not just ensure that goals are met, but also to have discussions on career development. We have standards and processes in place for promotions, such as our quarterly reviews and calibrations. It is our priority to make sure we are listening and acting on the concerns and suggestions of our staff, as they are the ones who help build us up as a company, and are our biggest and most valuable assets. We appreciate your feedback. If you have additional suggestions, you can contact us directly at inside@indeed.com.
      3.0
      Apr 22, 2021

      Lots its vision

      Senior account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      For the most past Indeed was a great place to work for many years. The people were great, the pay was decent and leadership was very understanding through all of covid. The health benefits were amazing and you could really take a lot of the unlimited PTO is you were doing your work the rest of the time.

      Cons

      The biggest con is that leadership and the company seem to be adrift. A lot of senior members of the leadership team have left in the last 9 months and the company has seemed to have lost its way. They are constantly putting new product tweaks in place that are hurting employers and aren't wanted by them. The engineering teams seem to think they know what the clients wants but sales and CS, on the front lines, are having to deal with angry employers and having to explain why they are getting a worse ROI month after month. The company also keeps investing in side projects that don't work and are spending too long on them and too much money. There is also a lot of lip service about DE&I but other than IRGs there isn't a lot of changes happening in management.

      avatar
      Indeed Response
      5y
      Thanks for taking the time to share your feedback with us, as well as your years of service to Indeed. We appreciate all the positive factors you listed but are disappointed to read about the negative aspects. It is our priority to make sure we are listening and acting on the concerns and suggestions of our staff, as they are the ones who help build us up as a company, and are our biggest and most valuable assets. Rest assured we put the jobseeker first with every decision we make, as it’s one of our core values at Indeed. Innovation is another one of our five core values and we love to test new ideas, and sometimes not all projects are a hit, but this is how we learn and continue to grow. With growth comes certain challenges which we may not have experienced before so we really do appreciate the support of our employees through this time as we learn. We are aware that there is still work to be done in increasing diversity in some of our teams, and we appreciate the feedback you have given on this. Inclusion and Belonging is one of our core values, and the Diversity, Inclusion and Belonging team works in partnership with HR and senior leaders to develop action plans that embed DI&B into all of our people processes and strategies. Indeed places significant emphasis on creating a culture of inclusion and belonging for all employees, and ensuring everyone feels comfortable being themselves at work. If you would like to share more via a confidential chat, please email our team at inside@indeed.com
      Viewing 301 - 303 of 4,539 Reviews
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