Pros
Health and dental benefits. Payed Holidays. Working hours are reasonable Employees insurance program has good prices.
Cons
No structure whatsoever. Total desinformation at all time. Several bosses giving you things to do better atall times. No encouragements for your good work. Hypocrisy from management and bosses. Horribly noisy environement. Barely lets you go to the wc because of the incoming calls flow. No job mobility: give you the impression there is but in fact its non-existent. Enormous work load for 20$ per hour. Tools and system bug constantly. Will find any way to give you the least yearly bonus amount although you've worked extremely well and efficiently Call system is old and problematic The hr are not efficient if you work at agence intact, the advisor is never available.