Intact reviews

3.9

76% would recommend to a friend

(2,155 total reviews)
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Charles Brindamour

89% approve of CEO

73% positive business outlook

Intact has an employee rating of 3.9 out of 5 stars, based on 2,155 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Intact employee rating is in line with the average (within 1 standard deviation) for employers within the Seguros industry (3.6 stars).

Reviews by job title

2K reviews
3.0
Apr 13, 2023
Recommend
CEO approval
Business Outlook

Pros

Company has great benefits. Flex days, pension, employee shares, etc. Management in my department is amazing. No micromanaging, you get to do your job and they trust you'll go to them if they are needed. There is a survey done each year on engagement and the company feely took the feedback to heart and increased increased mental health benefits to significantly higher than industry standard.

Cons

The work life balance was great at Intact, you went into the office on an as-needed basis. This spring is was announced that there is now a mandatory 2 days in office requirement each week, no exceptions. I started with intact during Covid and the work from home arrangement was one of the biggest reasons I wanted to join the company. When the announcement was made there was a lot of back lash from employees, so much so that the forum was removed from our site as there were too many negative comments. For me personally, the back to office mandate is going to cost four hours stuck in traffic each week, $150 in parking a month, $60 in gas, and $300 in daycare fees for the additional childcare I'll need. This is a significant cost in addition to taking time away from my family. Raises were handed out and the measly 3% increase does nothing to make up for these costs, let alone come close to provide an appropriate adjustment for inflation during this cost of living crisis. It was disappointing given I'd received "exceeds expectations" on my review to find out that it didn't really matter. It seems like Intact is going down the same rout as a lot of companies, if you want to see any significant growth in your pay you either need to move to a different role in the company or jump ship and work somewhere else. It's unfortunate because I genuinely love my team and the work that I do. I can easily see myself working here for the rest of my career. But with the salary not keeping up with the cost of living there will be a point where I need to leave for better pay. As I said above the benefits package is great, but it doesn't put food on the table.

1.0
Jun 29, 2022

Stay away

Recommend
CEO approval
Business Outlook

Pros

Good benefits health wise Wellness benefits

Cons

Awful pay Terrible training unrealistic workloads and expectations

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Intact Response
3y
Thank you for taking the time to share your feedback. Being an industry leader in a constant state of growth means that there is a lot on the go and it's important to us that our team members have the support and balance to do their best. Over the past two years, high demand and turnover have been a challenge for customer service industries across North America. At Intact, regardless of pandemics or market conditions, our top priority is to help people in good times and bad, and this includes our team members. We take feedback seriously and we will share your concerns with our Claims leadership team. As a next step, we encourage you to reach out to your HR Consultant to discuss your concerns about workload and training. They are skilled advisors who can help foster positive solutions.
1.0
Oct 22, 2017

Terrible waste of my life

Recommend
CEO approval
Business Outlook

Pros

The salary was decent.

Cons

Terrible run company. No regard for employees and their engagement. Told to sit down and shut up then voice concern over certain procedures. They only reward those who don't challenge managers. Very shady and understaffed. Management only cares about themselves and looking good. Won't return calls to unhappy customers. Lots of blame game.

Viewing 13 - 15 of 2,155 Reviews

Glassdoor has 2,919 Intact reviews submitted anonymously by Intact employees. Read employee reviews and ratings on Glassdoor to decide if Intact is right for you.