Pros
The work itself is good. The refugee families are great.
Cons
- Toxic and opaque workplace culture, management was terrible at communication. - Overworked, underpayed, and borderline exploited workforce. Impossible standards coupled with terrible payscales. Rampant unreported OT, emergency illegal (but necessary) gift giving from caseworkers to clients. - Rampant burnout--Every time they hire a new caseworker, the old hands all jump at the opportunity to be first out the door, leading to an experience crisis. Casework staff felt "taken hostage" by responsibilities to refugee families, who pay the price in lost services whenever someone quits. - Management gives lip service to employee equity, but viciously retaliates against perceived threats and is deeply protective of broken practices. Refuses to listen to ideas from ground-level employees. - Systems are bad. No one quite knows who does what or why. - Recent mass layoffs of people who gave everything they had to the organization.