We've lost our focus on customers - in fact, we've lost our ability to focus at all. We re-org around personalities, not business strategies. Just as soon as we have a team working on something, we start asking them to "think more broadly" - which is code for "focus on more things". Gone are the days when small teams got together and stayed together long enough to figure out the best way that they could deliver for customers. In particular, if you're an engineer, and you are interested in any aspect of product development other than actually coding, Intuit is no longer a good home. The idea these days seem to be that product work is for PM's and designers - and innovation is something to be compartmented off in "whitespace" projects and not to be found in any of our main-line products.