Kaiser Permanente reviews

3.8

69% would recommend to a friend

(14,797 total reviews)
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Gregory Adams

53% approve of CEO

61% positive business outlook

Kaiser Permanente has an employee rating of 3.8 out of 5 stars, based on 14,797 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Kaiser Permanente employee rating is in line with the average (within 1 standard deviation) for employers within the Salud industry (3.4 stars).

Reviews by job title

15K reviews
1.0
Apr 22, 2011
Recommend
CEO approval
Business Outlook

Pros

None. The pay is good, but isn't worth the sacrifice.

Cons

I have never been treated so poorly by an organization. The environment is extremely supressive and unwelcoming. Highly unprofessional employees who have no diplomacy or tact. If you are hoping for a fresh start, do not work for Kaiser. Management is cold and unsupportive. They only care about self-preservation.

2.0
Jan 22, 2011
Recommend
CEO approval
Business Outlook

Pros

You don't have to be very good to do well here; it's nice to know that you don't have to perform at 100% every day to do well. It's actually commendable that you can have an "off season", maybe something in your private life is dragging you down for months, and at Kaiser it's OK. Another genuince pro is that some of the work Kaiser does, such as the Community Benefit organization, seems genuinely altruistic toward the communities Kaiser is present in and is the sort of thing more big companies should be doing.

Cons

There are quite a lot of downsides, although none of them absolute showstoppers (so I'm still here). Kaiser is an opaque bureaucracy worse than any I've seen elsewhere, and that includes government organizations in the 3rd world. The culture reveres the idea of "partnering" and consensus seeking, which in practice seems to almost guarantee a lack of clear decisions or paths of escalation for problem resolution. Problems and issues don't get resolved at Kaiser, they just linger and morph and come back every year, with a slightly different twist. So there is a huge and unending amount of re-inventing the wheel here. I think top management is aware of these problems, and there are growing attempts at reform. However, much of the middle and senior management in Kaiser is dominated by a sort of "old girls network" and this network does not want change. They're comfortable, counting the days to retirement, and since change would take them out of their comfort zone, they steadfastly resist it. Too much of the work and budget within Program Offices is ultimately decided on the basis of personal relationships, and not on the basis of quantitative measures. Honestly I don't think a lot of the P.O. management understands common accounting measures, I know for a fact that many cannot compute a simple ROI (return on investment), which is a travesty.

1.0
Mar 4, 2024
Recommend
CEO approval
Business Outlook

Pros

Great benefits if you're motivated by money.

Cons

They keep people sick in order to make money. A pt needed specialized treatment and they refused to refer to a specialist while also refusing to treat the condition the patient needed. The amount of stories I heard from patients about discrimination, ablism, racism, and flat out gatekeeping of referrals to people who need a specialist is jaw dropping. Doctors will cover for each other and write their notes to reflect good practices while denying patients the specialists they need. Their philosophy is "I'm the expert, I'll tell you what you need". Therapy needs to be collaborative with the patient and based on the needs of the individual; Not unilateral decisions based on a lack of trauma informed care. Top down care doesn't accomplish anything other than to keep people sick, for a true recovery model, we have to start from the root and work our way up.

Viewing 109 - 111 of 14,797 Reviews

Glassdoor has 16,813 Kaiser Permanente reviews submitted anonymously by Kaiser Permanente employees. Read employee reviews and ratings on Glassdoor to decide if Kaiser Permanente is right for you.