1.0
Jan 28, 2026
Inflexible, Bureaucratic, much Empire Building
Former employee, more than 8 years
Oakland, CA
Recommend
CEO approval
Business Outlook
Pros
Many good team members Care Delivery team quality people Very Top Management appeared earnest
Cons
Much inefficient and needless empire building to satisfy egos, not KP goals at higher middle level (VP/AVP). Some really poor upper/mid-level leaders who gossip at lower levels and pit employees against each other. HR surprisingly for age of KP a revolving door and quite weak To many VPs and AVPs some of which serve little purpose, often get a lower “SME” to do their job. Highly resistant to change. Overworked care delivery teams, embarrassingly long wait times