Marriott International reviews

Political, nepotism, promoted the wrong people. I had awesome performance but was laid off 2020 during pandemic. They look for very specific type of people that fit in their culture, and I also heard racist comments. Low pay comparing to other industries.

- The pay and what you deal with don’t match up -The software they use is outdated ,doesn’t alway work which means you lose sales -No pay after 4hrs if your having tech issues -training and actually on the calls do not match -you are given a discount to stay at properties however I found customers using the discount more than me - you can move up quickly however all customer service jobs remotely require you be on the phone including chat.Depending on the position will determine how often -The metrics are unrealistic. They want you to help the guest but control the call and do this under 10 minutes.and make a sale aka reservation - the guest can be rude and very entitled.You deal with this more with the higher tier members - No tech team.if a guest calls about app or websites issue you have to help them even though you was not train nor are tech savvy -back to back calls -taking days off is a struggle. They have a calendar and it tells you which days you can request or not -they do not acknowledge mental heath days -your not allow to have 2 days off in a row or take full weekends off.